In 2013, the energy company Thüga Energie requested a solution from VIER with the aim of controlling a large number of channels and presenting them in a manageable and centralised interface.
The company has been relying on VIER solutions for customer service since 2013 and is thus able to control a large number of channels and display them in a centrally managed interface. The inbound solution is used to process telephone contacts at the energy company, which are pre-qualified accordingly via the IVR. In addition, there are enquiries via chat and WhatsApp. The VIER solution enables Thüga Energie to monitor and record calls and to conduct regular customer satisfaction surveys.
The energy supply company Thüga Energie GmbH is successfully active in the regions of Hegau-Bodensee, Rhein-Pfalz and Allgäu-Oberschwaben. With innovative products, the supplier is unlocking the future of energy for its customers.
Learn more: thuega-energie-gmbh.de