More FAQ visibility and better user experience: automatic response to visitor requests around the clock with VIER evolve automate


The Challenge

For GEWINNARENA, ProSiebenSat.1 Media SE intended to increase the visibility of the FAQ section and to provide an interactive offer to answer questions automatically. For visitors to the platform, round-the-clock availability was to be guaranteed in order to offer quick assistance at any time. The standardised collection of participant data to support the service staff was defined as a further goal.

The Solution

For the interactive customer approach on the competition platform, the intelligent dialogue solution "Vicky" is used as a fully-fledged alternative to the email channel for answering user requests.

With the introduction of the chat system based on artificial intelligence, visitors receive answers to a variety of questions around the clock. In addition, Vicky significantly supports and effectively relieves the service staff in querying and recording participant data.

About Gewinnarena

GEWINNARENA is the online gambling platform of ProSieben, SAT.1, kabel eins, sixx, Sat.1 Gold and ProSieben MAXX. 

With up to 50 games per month, visitors can expect fantastic prizes for their favourite formats. The advantage: once registered, users can enter the TV competitions online with the same chances from anywhere. This way, no game is missed.

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