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Keynote Rainer Holler
In dialogue with customers: Automation and customer proximity are not contradictory
How do customers feel valued and at the centre of what we do when they can help themselves online and have their questions answered via chat? In his talk, Rainer Holler shows how technology can support agents in the contact centre.
In dialogue with customers: Automation and customer proximity are not contradictory
How do customers feel valued and at the centre of what we do when they can help themselves online and have their questions answered via chat? In his talk, Rainer Holler shows how technology can support agents in the contact centre.
Live Demo Ralf Mühlenhöver
Perfect performance at the crucial point of the customer journey
In this live demo, Ralf Mühlenhöver shows you what a service case can look like and the technical possibilities for handling it. The combination of automation and human expertise as well as empathy leads to the perfect customer experience.
Perfect performance at the crucial point of the customer journey
In this live demo, Ralf Mühlenhöver shows you what a service case can look like and the technical possibilities for handling it. The combination of automation and human expertise as well as empathy leads to the perfect customer experience.
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