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How do customers feel valued and at the centre of what we do when they can help themselves online and have their questions answered via chat? In his talk, Rainer Holler shows how technology can support agents in the contact centre.
How do customers feel valued and at the centre of what we do when they can help themselves online and have their questions answered via chat? In his talk, Rainer Holler shows how technology can support agents in the contact centre.
In this live demo, Ralf Mühlenhöver shows you what a service case can look like and the technical possibilities for handling it. The combination of automation and human expertise as well as empathy leads to the perfect customer experience.
In this live demo, Ralf Mühlenhöver shows you what a service case can look like and the technical possibilities for handling it. The combination of automation and human expertise as well as empathy leads to the perfect customer experience.