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For energy providers
Intelligent service
Lean processes and clear workflows are essential for energy providers as well. With our solutions for telephony, chat, WhatsApp, bots, etc., your service employees work more efficiently and with greater satisfaction! Get to know innovative possibilities for the automation of customer service. Whether with or without AI: Intelligent service inspires your customers, relieves your employees and brings power even to complex processes!
Cross-location call distribution
The multi-site call centre distributes calls professionally. Numerous ACD routing options are available.
Numerous routing options
Criteria include longest idle, daytime/business hours, origin, percentage, last agent/group and VIP routing.
E-mail and chat
Distribute and process emails, chats, incl. automatic classification, WhatsApp messages, work items etc. based on skills and prioritised!
Speech-to-text
Take your service to the next level with speech analysis and live transcription of the spoken word.
Chatbot
The chatbot addresses customers in a personalised manner, provides instant answers and resolves concerns at first contact.
Voicebot
Artificial intelligence reliably classifies inbound communication in spoken words and provides fast support to your customers.
VIER Interaction Analytics
Increase service quality and gain valuable insights through speech analysis in customer communication!
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
Technology-driven Customer Interaction
This is what you get
We make your contact-based business processes more efficient and the user experience measurably better. Whether in consulting, sales or processing: our intelligent software keeps your employees' backs free in customer contact.
Service orientation
VIER offers simple solutions for complex multichannel communication. We ensure that communication with companies and organisations is once again perceived as a genuine service.
Expertise
We are specialists in communication technology. VIER combines years of experience and in-depth knowledge. We understand your business processes and know the dynamics of the markets.
Technology
Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.
Integration
Our solution is optimally adapted to specialist areas of every industry and company size and is fully integrated. We accompany you personally, comprehensively and sustainably.
Data protection
Our technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local contact persons included.
Up to date
The VIER research and development department is working today on the communication solutions of tomorrow. This way, our customers are always one step ahead of the competition.
How can we help you today?
Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to info@vier.ai or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!
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VIER whistleblowing system
Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!
To the whistleblower system: https://transparency.vier.ai/