VIER Agent Assist offers significant time savings. Incoming calls are automatically documented through live transcription of the spoken word and speech analysis, and relevant information like the reason for contact or mood is recorded.
The information is immediately displayed in writing to the employee in the case-dependent changing client views and can be copied, for example. The manual, error-prone transfer is no longer necessary.
In the e-mail editing area, Agent Assist combines longer e-mail texts into short summaries. This also saves time.
Take your service to the next level with speech analysis and live transcription of the spoken word.
The AI automatically recognises contact reasons and keywords and displays matching information from all connected systems.
VIER Agent Assist supports your staff in their daily work and increases efficiency in processing through suitable response suggestions and the case-dependent changing client display.
Your customer wants to change tariffs, for example? The AI-based VIER Agent Assist searches the CRM for the correct data record of your customer and displays it immediately in the client.
The intelligent assistant takes over the typing for your employees so that they can concentrate fully on the phone call.
VIER Agent Assist not only transcribes the spoken word, but also recognises relevant information, which it can insert directly into forms, for example.
You want to know, for example, how many operations were processed and when? You can conveniently see reports on activities and configuration of the AI on a single interface.
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
We make your contact-based business processes more efficient and the user experience measurably better. Whether in consulting, sales or processing: our intelligent software keeps your employees' backs free in customer contact.
VIER offers simple solutions for complex multichannel communication. We ensure that communication with companies and organisations is once again perceived as a genuine service.
We are specialists in communication technology. VIER combines years of experience and in-depth knowledge. We understand your business processes and know the dynamics of the markets.
Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.
Our solution is optimally adapted to specialist areas of every industry and company size and is fully integrated. We accompany you personally, comprehensively and sustainably.
Our technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local contact persons included.
The VIER research and development department is working today on the communication solutions of tomorrow. This way, our customers are always one step ahead of the competition.
Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to firstname.lastname@example.org or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!
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VIER whistleblowing system
Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!
To the whistleblower system: https://transparency.vier.ai/