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For your customer dialogue
Intelligent voice integration
Support your employees through the use of AI. Automate your telephone customer dialogues with the help of a voicebot based on STT and TTS processes! Give your chatbot a voice. We support you with our flexible and user-friendly API and our telephone platform.
Smart IVR
Make IVR systems dialogue-enabled with the help of our API and telephone platform. The transfer from voice bot to call centre is seamless.
APIs
Use powerful and user-friendly interfaces for the voice integration of your bot!
Quick integration
VIER Cognitive Gateway enables you to seamlessly connect to the contact centres of VIER and Telekom Deutschland.
Easy development
Benefit from high accessibility and develop voice bots in your own programming language!
High flexibility
You would like to integrate VIER Cognitive Gateway into other contact centres? We will assist you and develop the solution together with you.
Platforms
With VIER Cognitive Voice Gateway, you utilise strong AI/NLU platforms such as boost.ai, Cognigy, Dialogflow, Rasa and more.
Multilingual
With more than supported languages for speech-to-text and text-to-speech, you will always understand your customers' wishes.
Powerful engines
Rely on proven TTS/STT engines like Amazon, Google, IBM, Microsoft, Nuance, Speechmatics!
Data security
With VIER Cognitive Voice Gateway you always have the choice between hosting on our German servers or on-premise.
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VIER PRODUCTS
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
Technology-driven Customer Interaction
This is what you get
We make your contact-based business processes more efficient and the user experience measurably better. Whether in consulting, sales or processing: our intelligent software keeps your employees' backs free in customer contact.
Service orientation
VIER offers simple solutions for complex multichannel communication. We ensure that communication with companies and organisations is once again perceived as a genuine service.
Expertise
We are specialists in communication technology. VIER combines years of experience and in-depth knowledge. We understand your business processes and know the dynamics of the markets.
Technology
Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.
Integration
Our solution is optimally adapted to specialist areas of every industry and company size and is fully integrated. We accompany you personally, comprehensively and sustainably.
Data protection
Our technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local contact persons included.
Up to date
The VIER research and development department is working today on the communication solutions of tomorrow. This way, our customers are always one step ahead of the competition.
How can we help you today?
Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to info@vier.ai or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!
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