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VIER engage enterprise
Omnichannel at its max
Best suited for demanding, large contact centres that want to offer an omnichannel customer experience! Our AI-powered, cloud-based solution offers you all the possibilities for a customer experience that delights your customers!
ACD Voice
The multi-site call centre distributes calls professionally. Numerous routing options are available.
E-mail and chat
Distribute and process emails, chats, incl. automatic classification, WhatsApp messages, work items etc. based on skills and prioritised!
Access to VIER evolve
Introduce AI-based voice & chatbots with FOUR evolve analyse, FOUR evolve assist and FOUR evolve automate, use innovative emotion analytics and much more!
IVR
Use IVR Interactive Voice Response for caller prequalification and distribute callers in a targeted manner.
Outbound Dialer
Run outbound campaigns effectively and economically - in predictive, preview or power mode.
Unified Desktop
Make all content relevant for editing available at the right time in a centralised manner on the user interface.
Messaging
Your cross-channel bulk mailing tool for notifications, confirmations and information.
Recording & Monitoring
With Voice Recording & Silent Monitoring you can listen to and record all or individual, selected telephone calls.
Real-time reporting
A central real-time reporting system is available to you for evaluating your customer service.
For a better customer experience
VIER PRODUCTS at a glance
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
VIER engage enterprise
Added value
We make your contact-based business processes more efficient and the user experience measurably better. Whether in consulting, sales or processing: our intelligent software keeps your employees' backs free in customer contact.
Service concept
VIER offers simple solutions for telephone customer communication. Without much technical effort, we ensure that your telephone service can work efficiently!
Expertise
We are specialists in communication technology. VIER combines years of experience and in-depth knowledge. We understand your business processes and know the dynamics of the markets.
Technology
Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.
Integration
As a system integrator with a focus on information technology and telecommunication interfaces, you are our perfect partner and our connection to the end customer!
Data protection
Our technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local contact persons included.
Up to date
The VIER research and development department is working today on the communication solutions of tomorrow. This way, our customers are always one step ahead of the competition.
Contact us
Do you have questions about VIER engage enterprise or would you like personal advice? Contact us now via our contact form. We look forward to hearing from you and will get back to you as soon as possible!
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