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Automatic Call Distribution
ACD In- & Outbound
Expand your function portfolio with: Outbound Dialer; Real-time Reporting; Voice Recording; Silent Monitoring; Callback Management; Mobile Agent, functions of VIER evolve!
Cross-location call distribution
The multi-site call centre distributes calls professionally. Numerous ACD routing options are available.
IVR
Use IVR Interactive Voice Response for caller prequalification and distribute callers in a targeted manner.
Outbound Dialer
Run outbound campaigns effectively and economically - in predictive, preview or power mode.
Messaging
Your cross-channel bulk mailing tool for notifications, confirmations and information.
Recording & Monitoring
With Voice Recording & Silent Monitoring you can listen to and record all or individual, selected telephone calls.
Unified Desktop
Make all content relevant for editing available at the right time in a centralised manner on the user interface.
Recall management
Outbound calls for callback management are also possible via the ACD. This way, no contact request is lost.
Real-time reporting
A central real-time reporting system is available to you for evaluating your customer service.
Access to VIER evolve
Introduce AI-based voice & chatbots with FOUR evolve analyse, FOUR evolve assist and FOUR evolve automate, use innovative emotion analytics and much more!
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VIER PRODUCTS
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.
VIER engage professional
Added value
We make your contact-based business processes more efficient and the user experience measurably better. Whether in counselling, sales or processing: our voice software keeps your employees' backs free in customer contact.
Service concept
VIER offers simple solutions for telephone customer communication. Without much technical effort, we ensure that your telephone service can work efficiently!
Expertise
We are specialists in communication technology. VIER combines years of experience and in-depth knowledge. We understand your business processes and know the dynamics of the markets.
Technology
Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.
Integration
Our solution is optimally adapted to specialist areas of every industry and company size and is fully integrated. We accompany you personally, comprehensively and sustainably.
Data protection
Our technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local contact persons included.
Up to date
The VIER research and development department is working today on the communication solutions of tomorrow. This way, our customers are always one step ahead of the competition.
Contact us
Do you have questions about VIER engage professional or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail at info@vier.ai or by phone at +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!
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