Interaction Analytics

We analyse to understand: Valuable insights from the analysis of communication with your customers



"By using VIER evolve analyse, we can check almost all telephone calls for quality: With VIER, the checking rate increased from 3% to 95% with the same amount of personnel!" Matthias Schmidt, Head of Sales SME & Strategic Partner,

Read our Case Study

Technology-driven Customer Interaction

This is what you get

We make your contact-based business processes more efficient and the user experience measurably better. Whether in consulting, sales or processing: our intelligent software keeps your employees' backs free in customer contact.

Service orientation

VIER offers simple solutions for complex multichannel communication. We ensure that communication with companies and organisations is once again perceived as a genuine service.


We are specialists in communication technology. VIER combines years of experience and in-depth knowledge. We understand your business processes and know the dynamics of the markets.


Our products assist your employees throughout the entire communication process. This begins before the greeting, continues through the dialogue and ends with the follow-up.


Our solution is optimally adapted to specialist areas of every industry and company size and is fully integrated. We accompany you personally, comprehensively and sustainably.

Data protection

Our technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local contact persons included.

Up to date

The VIER research and development department is working today on the communication solutions of tomorrow. This way, our customers are always one step ahead of the competition.

How can we help you today?

Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible! *Please reload this page in your internet browser if the form is not displayed.