Contact

Bent on customers – The service podcast: Making a difference – on a small and a large scale

Bent on customers – The service podcast: Making a difference – on a small and a large scale (German language)
Listen now!



Bent on customers – The service podcast: Episode 18

 

Last update: 13 Oct, 2021 16:00

 

Dennis Sievers talks to Ralf Mühlenhöver, Head of Product Strategy & Marketing at VIER, in "Bent on customers – The service podcast" episode 18 on the topic of "Making a difference – on a small and a large scale".

 

Numerous companies already live it every day: Excellent customer service. They know that: Excellent customer service is a guarantee for turnover and growth, especially when a purely reactive processing grows into the ability to follow up incoming enquiries with targeted positive experiences or upsells.

 

This podcast shows you as a customer service manager the way from "customer service as a necessary evil" to a perfectly set-up service experience with the right employees, sophisticated technical processes and reports on experiences from business practice. Joining us in this episode: Ralf Mühlenhöver, Head of Product Strategy & Marketing at VIER, who reports on his experiences.

 

Download on Podigee




Subscribe to our newsletter

Stay up to date on our communication solutions, products and events with our newsletters. Register now for the VIER newsletter! *Please reload this page in your internet browser if the form is not displayed.