Last update: 13 Oct, 2021 16:00
Dennis Sievers talks to Ralf Mühlenhöver, Head of Product Strategy & Marketing at VIER, in "Bent on customers – The service podcast" episode 18 on the topic of "Making a difference – on a small and a large scale".
Numerous companies already live it every day: Excellent customer service. They know that: Excellent customer service is a guarantee for turnover and growth, especially when a purely reactive processing grows into the ability to follow up incoming enquiries with targeted positive experiences or upsells.
This podcast shows you as a customer service manager the way from "customer service as a necessary evil" to a perfectly set-up service experience with the right employees, sophisticated technical processes and reports on experiences from business practice. Joining us in this episode: Ralf Mühlenhöver, Head of Product Strategy & Marketing at VIER, who reports on his experiences.