Definition "Power Dialing"
Dialing is generally used as an automatic dialing aid when actively contacting customers (outbound). The telephone numbers of customers are automatically dialed from the database. This makes manual, time-consuming dialling by staff unnecessary. Power dialing software recognises fax machines, answering machines/mailboxes and busy signals, among other things. If the line is free and the called party answers, the connection is established to the next free employee. This is how it works: With power dialing, the software automatically sets up the next connection as soon as the employee has finished processing the previous data record. Power dialing or a power dialer reduces the waiting time of employees between individual calls and thus increases productivity.
