Why do I need a speech analysis solution? What are the benefits of such a solution? How can I concretely improve the quality of conversations? What do my customers think about my products? Read our exemplary application scenarios to find out how you can use our solution.
Opt-in on the phone
Successful and proper sales on the phone are essential for contact centres. Thanks to VIER, validating and documenting is now child's play.
Measuring customer satisfaction
Customer expectations, customer experience and customer satisfaction (NPS): simply listen to everything and analyse it with AI.
Measure and increase quality, reduce coaching time and improve call quality as well as increase staff satisfaction.
Identify why your customer calls, classify reasons for cancellations and prevent future cancellations as well as identify and analyse themes and trends.
Effectively manage service providers
Vendor managers or service provider controllers can simply and elegantly use VIER to ensure quality and maintain an overview.
Communicate in a legally secure way: Ensure compliance requirements for you or your service provider and reduce administration and personnel costs at the same time.
Make it effective and sustainable: Reduce induction times, improve the quality of discussions and at the same time increase the satisfaction of your employees and thus reduce fluctuation.
"We can work much more efficiently and accurately with VIER because we can prove the excellent quality of our work. This allows me to be much more confident in my dealings with the client." Herbert Ferdinand, Head of Customer Service T.D.M.
With our innovative products, we connect you with your customers and support you in all phases of interaction. In our holistic, platform-based product ecosystem, we create individual end-to-end solutions and orchestrate them for you along your value chain for a better and sustainable customer experience.