Kontakt
Häufige Begriffe und Abkürzungen im Call Center
A
Abandoned Call
Ad hoc Reporting
Advisory Tones
AHT
ASA
Automatic Call Distribution
C
Call Recording
Call Routing
CDR
Co-Browsing
CRM
CTI
Customer Churn
Customer Service
E
E-Mail Response Management
F
FCR
K
KPI
Kundenzufriedenheitsbefragung
L
Live Beratung
Live Support
Lost Call
M
MABEZ
N
NPS
O
Overdialfaktor
P
PBX
PEP Software
Predictive Dialing
Preview Dialing
Power Dialing
Q
Quality Monitoring
R
Report Generator
S
Service Center Software
Service Hotline
SLA
Sprachcomputer
T
TAL
TAPI
TNB
V
Verzögertes Connect
Video Chat
Voice Portal
VoIP
VPN
W
WebRTC
WFM Software
Z
Zählerstandserfassung
