IVR🔀

    Call pre-qualification with the voice dialog system

    Connect your callers immediately with the right contact person across all locations.

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    Know what it's all about beforehand!

    Take advantage of our IVR to optimize your call handling and increase your customers' satisfaction!

    • Call forwarding

      Customized call forwarding, without long waiting times or unnecessary detours.

    • Pre-qualification

      Efficient pre-qualification that enables your employees to respond to requests more efficiently.

    • Flexible & scalable

      Flexibility and scalability, adaptable to your business requirements.

    Qualified call forwarding

    • Prioritization

      Prioritize certain customer concerns and topics.

    • Data record display

      Ask for customer characteristics such as contract or customer number etc. before the call via the IVR.

    • Routing

      Destination numbers of the voice dialog system are configurable

    Your Benefits

    Efficient use of resources

    • Prioritized processing of requests

    • Targeted forwarding based on customer groups

    • Calls are routed directly to the relevant employees/groups using intelligent routing

    • Reduction in waiting times and greater efficiency in call handling

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    Ready for Europe's best cloud ACD?

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