VIER Voice of the Customerđź“ť
Automated customer surveys
Automated customer surveys
Automated
customer surveys
With Voice of the Customer, you have the tools to make your customers' experiences and expectations measurable.
Obtain direct customer feedback
Satisfied customers are crucial to a company's success
– they strengthen the brand and influence the market. That is why it is more important than ever to measure their satisfaction.
Our cloud-based solution enables automated customer surveys immediately after contact – by phone, email, or online. No effort, no delay, but with measurable results.
The data is processed and stored in a data center in Frankfurt – in compliance with GDPR and the EU AI Act.
– they strengthen the brand and influence the market. That is why it is more important than ever to measure their satisfaction.
Our cloud-based solution enables automated customer surveys immediately after contact – by phone, email, or online. No effort, no delay, but with measurable results.
The data is processed and stored in a data center in Frankfurt – in compliance with GDPR and the EU AI Act.
Measurable results in real time
Telephone survey
Callers are routed manually or automatically to the telephone survey via our voice system.
Survey via e-mail and web
Customers receive a web link that leads to the survey in the desired company layout.
Questionnaires
Questionnaires can be created online, adapted and changed on a time-controlled basis.
Your benefits
Fast, automated, representative
Automated surveys make it possible to reach a large number of customers within a very short time. Neutral data collection ensures meaningful and representative results.
Valid real-time results
The results of the survey are available in real time and make it possible to react quickly to processes and improve services.
Easy to configure yourself
The easy-to-understand design of the interface enables quick, simple and independent configuration.
Use cases
Enhance Voice of the Customer
You can use VIER Voice of the Customer in various areas:
Improving Quality in the Contact Center
Measure customer satisfaction using automated surveys (voice or web) following calls or digital interactions.
Survey employees
Use "Voice of the Customer" to survey employees and measure employee satisfaction and engagement.
Measuring Coaching Success
Assessment and analysis of leadership qualities and coaching initiatives.
Try & Buy
Try it now with no obligation
Monitoring & evaluation
Use our solution to gain valuable insights into customer needs and optimize your business processes in a targeted manner.
The integrated online monitor provides real-time information on call volumes and survey participation. Our analysis platform offers comprehensive statistical and graphical tools as well as business intelligence functions such as drill-down and associative data search. The results are automatically evaluated and visually presented.
Individual supervisor and wallboard views enable a detailed analysis of service incidents.
The integrated online monitor provides real-time information on call volumes and survey participation. Our analysis platform offers comprehensive statistical and graphical tools as well as business intelligence functions such as drill-down and associative data search. The results are automatically evaluated and visually presented.
Individual supervisor and wallboard views enable a detailed analysis of service incidents.
Do you know what your customers think?
We help you to automatically capture the experiences and expectations of your customers. We would be happy to show you how this works in a non-binding demo appointment.
