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Software for
customer dialogue

VIER reinvents customer dialogue

Innovative cloud-based customer service

With VIER you noticeably and measurably improve the customer experience and user experience inbound and outbound. VIER's intelligent solutions and products analyse, assist and automate your contact-based business processes on all channels - skill-based and across locations. Designed, made and operated in Germany.

From ACD to cutting-edge technology

Our range of products

VIER-engage--en
VIER-evolve Produktwelt EN
VIER-enrich EN
VIER-empower EN

That's why VIER!

Service made easy

Find the solution that suits your company and your service requirements. Increase processing quality, speed and customer satisfaction with VIER's innovative customer service solutions.

Contact Center Essentials

With ACD, IVR, dialer, call recording and service numbers, demand-oriented omnichannel service succeeds.

End-to-end

Optimise the entire communication process - starting before the greeting, through dialogue and follow-up, to analysis and reporting.

Secure infrastructure

In the German cloud, your capacities are fully scalable at all times and your data is reliably protected.

European standard

The VIER technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local support included.

Analyse & understand

We merge data and analyse it before, during and after contact. You gain new insights and optimise interactions and processes at every point of the customer journey.

Knowledge

VIER was formed from the merger of 4com, Parlamind, voixen, Lindenbaum, Precire and cognesys. We have more than 50 years of experience in customer dialogue software.

VIER product portfolio

VIER engage
VIER Agent Assist / Copilot Icon auf farbigem Hintergrund, plus Name (outdated)
VIER Cognitive Voice Gateway
VIER Conferencing
VIER Emotion Analytics
VIER Interaction Analytics
VIER Voice of the Customer
VIER Evaluation

Made & hosted in Germany

VIER means "Software hosted in Germany". Your data and the software used are hosted in Germany and are therefore subject to German law. The "Software Made in Germany" seal of quality offers you additional security. As a manufacturer that carries the seal of approval, we have provided corresponding evidence for the software products we develop and for our company.

VIER means "Software hosted in Germany". Your data and the software used are hosted in Germany and are therefore subject to German law. The "Software Made in Germany" seal of quality offers you additional security. As a manufacturer that carries the seal of approval, we have provided corresponding evidence for the software products we develop and for our company.

Your new service level

Case processing

Save time and money in case processing with intelligent solutions and sustainably increase the motivation and efficiency of your employees.



More than 1.000 companies trust us

Let's talk

Whether large or small, our consultants will help you find the right solution. Together we will configure a product bundle that fits your needs.

Contact expert

Talk to us!

Discover the advantages of our products for yourself. We would be happy to show you how you can raise your customer dialogue to a new level of competence with VIER in a non-binding appointment.  

 
Simply fill in the adjacent form or call us at +49 511 95 73 95 1000.  

 
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