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Business Success. Powered by AI.
Business Success. Powered by AI.
Business Success.
Powered by AI.
Our mission is to help companies use AI easily and profitably.
As a German tech company, VIER offers intelligent AI solutions that optimize business processes—all in compliance with European data protection standards. We help companies identify their potential and measurably improve the user experience. All from the German cloud, with local service.
As a German tech company, VIER offers intelligent AI solutions that optimize business processes—all in compliance with European data protection standards. We help companies identify their potential and measurably improve the user experience. All from the German cloud, with local service.
VIER in numbers
Always
GDPR & EU AI Act compliant
More than
Years of experience in customer service
More than
Customers in the DACH region
Products from VIER
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AI Assistance in Customer Interactions
Support your employees with AI-based automation to handle customer inquiries.
Omnichannel Cloud Contact Center
VIER engage contact center software for inbound and outbound calls—a comprehensive solution hosted in the German cloud.
Create AI Agents Without Coding
With VIER AI Studio, you can develop your own AI agents that take your CX to the next level—quickly, easily, and securely.
Human Oversight in the AI Process
VIER Human in the Loop: The first solution for real-time human oversight of AI agents—for secure, efficient, and trustworthy automated customer interactions.
Quality Management Through Language Analysis
Optimize your service and sales with our AI-powered speech analysis software, VIER Interaction Analytics. Gain valuable insights by analyzing your communications with your customers.
Legally Compliant Use of Generative AI
VIER AI Gateway protects your data, ensures compliance, and gives you a complete overview of AI usage within your company.
From Chatbot to Call Center Agent
Give your text-based bot a voice. Use the tools of your choice and create voicebots with telephony and speech capabilities using VIER Cognitive Voice Gateway.
Automated Request Processing
Revolutionize your phone-based customer service with VIER's voicebot.
Make coaching sessions digital and efficient
Digital coaching and evaluations for contact center agents using VIER scorecards—simple, secure, and ready to use right away.
Automated Customer Surveys
With VIER Voice of the Customer, you can measure your customers’ experiences, expectations, and interactions, enabling you to specifically increase their satisfaction.
Semantic AI for Speech and Text Analysis
With VIER Semantic Intelligence, we offer an AI solution that automatically understands customer communications, analyzes sentiment, categorizes issues, and identifies intent.
24/7 self-service training
Support employees and coaches with AI-powered 24/7 self-service training!
Comprehensive Data View
With the VIER Unified Dashboard, we offer you a tool for comprehensive visualization and analysis of your business data.
Why VIER
Full control over data, systems and decisions.
VIER represents quality and security "made and operated in Europe."
Our products are distinguished by multiple certifications, and our information security management system is ISO 27001 certified – ensuring the highest standards in protecting your data.
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From the idea to operation – step by step.
We support companies personally: from the right use case selection to integration and stable operation. This is backed by 30 years of experience and the trust of 1,000+ companies.
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We transform AI potential into measurable results.
VIER makes AI usable in everyday life – with clear KPIs, stable processes and real business impact:
What customers say
Simone Krüger
Head of Customers Division
"With the VIER engage Omnichannel ACD and our innovative ideas, we are now in a position to respond to our customers' needs on an ad hoc basis.
"
Stephan Gürtler
Head of Internal Sales
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"We receive wonderful support! VIER is always able to act very quickly, so we rarely have any problems!
"
Catrin Hippler
Head of Customers Division
"The employees who previously had to deal with these routine inquiries can now be even more customer-centric thanks to successful automation!
"
Alexander Marr
Specialist Coordinator Workforce and Analytics
"For me, there are three essential advantages that distinguish the VIER solution positively from other technologies on the market: Effort, customer satisfaction and speed.
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Florian Riedl
Head of digital capabilities and customer processes
"With the introduction of the cloud-based VIER ACD, we were able to implement EnPower's architectural principles in customer service and further expand our capability landscape."
Latest news
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