Contact
Software for
customer dialogue
VIER reinvents customer dialogue
Innovative cloud-based customer service
With VIER you noticeably and measurably improve the customer experience and user experience inbound and outbound. VIER's intelligent solutions and products analyse, assist and automate your contact-based business processes on all channels - skill-based and across locations. Designed, made and operated in Germany.
From ACD to cutting-edge technology
Our range of products
That's why VIER!
Service made easy
Find the solution that suits your company and your service requirements. Increase processing quality, speed and customer satisfaction with VIER's innovative customer service solutions.
Contact Center Essentials
With ACD, IVR, dialer, call recording and service numbers, demand-oriented omnichannel service succeeds.
End-to-end
Optimise the entire communication process - starting before the greeting, through dialogue and follow-up, to analysis and reporting.
Secure infrastructure
In the German cloud, your capacities are fully scalable at all times and your data is reliably protected.
European standard
The VIER technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local support included.
Analyse & understand
We merge data and analyse it before, during and after contact. You gain new insights and optimise interactions and processes at every point of the customer journey.
Knowledge
VIER was formed from the merger of 4com, Parlamind, voixen, Lindenbaum, Precire and cognesys. We have more than 50 years of experience in customer dialogue software.
VIER product portfolio
Made & hosted in Germany
VIER means "Software hosted in Germany". Your data and the software used are hosted in Germany and are therefore subject to German law. The "Software Made in Germany" seal of quality offers you additional security. As a manufacturer that carries the seal of approval, we have provided corresponding evidence for the software products we develop and for our company.
VIER means "Software hosted in Germany". Your data and the software used are hosted in Germany and are therefore subject to German law. The "Software Made in Germany" seal of quality offers you additional security. As a manufacturer that carries the seal of approval, we have provided corresponding evidence for the software products we develop and for our company.
Your new service level
Case processing
Save time and money in case processing with intelligent solutions and sustainably increase the motivation and efficiency of your employees.
VIER at a glance
More than 1.000 companies trust us
News from VIER
Talk to us!
Discover the advantages of our products for yourself. We would be happy to show you how you can raise your customer dialogue to a new level of competence with VIER in a non-binding appointment.
Simply fill in the adjacent form or call us at +49 511 95 73 95 1000.
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