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Software for
customer dialogue
A new approach to customer dialog
Innovative cloud-based customer service
With VIER you noticeably and measurably improve the customer experience and user experience inbound and outbound. VIER's intelligent solutions and products analyse, assist and automate your contact-based business processes on all channels - skill-based and across locations. Designed, made and operated in Germany.
From ACD to cutting-edge technology
Our range of products
Made & Hosted in Germany
VIER stands for "Software hosted in Germany." Our product, VIER Multichannel ACD, has been recognized for this with multiple certifications: Your data and the software used are hosted in Germany, subjecting them to German law. The "Software Made in Germany" quality label provides you with additional security. As a manufacturer bearing this label, we have provided corresponding evidence for the software products we develop and for our company.
Since 2016, the "Trusted Cloud" label has signaled users the security and reliability of cloud services. The label demonstrates transparency, security, quality, and legal compliance, including in the area of data protection. The label is carried by the non-profit association Trusted Cloud (KN TC), consisting of representatives from associations, industry, and academia.
VIER stands for "Software hosted in Germany." Our product, VIER Multichannel ACD, has been recognized for this with multiple certifications: Your data and the software used are hosted in Germany, subjecting them to German law. The "Software Made in Germany" quality label provides you with additional security. As a manufacturer bearing this label, we have provided corresponding evidence for the software products we develop and for our company.
Since 2016, the "Trusted Cloud" label has signaled users the security and reliability of cloud services. The label demonstrates transparency, security, quality, and legal compliance, including in the area of data protection. The label is carried by the non-profit association Trusted Cloud (KN TC), consisting of representatives from associations, industry, and academia.
Why VIER?
Service made easy
Find the solution that suits your company and your service requirements. Increase processing quality, speed and customer satisfaction with VIER's innovative customer service solutions.
Contact Center Essentials
With ACD, IVR, dialer, call recording and service numbers, demand-oriented omnichannel service succeeds.
End-to-end
Optimise the entire communication process - starting before the greeting, through dialogue and follow-up, to analysis and reporting.
Secure infrastructure
In the German cloud, your capacities are fully scalable at all times and your data is reliably protected.
European standard
The VIER technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local support included.
Analyse & understand
We merge data and analyse it before, during and after contact. You gain new insights and optimise interactions and processes at every point of the customer journey.
Knowledge
VIER was formed from the merger of 4com, Parlamind, voixen, Lindenbaum, Precire and cognesys. We have more than 50 years of experience in customer dialogue software.
Smart software for customer communication
VIER Product portfolio
VIER engage
Our cloud-based omnichannel solution offers you all the possibilities for a customer experience that delights your customers!
VIER Cognitive Voice Gateway
Give your chatbot a voice and an ear! With voice integration based on the latest TTS and STT processes, customer dialogues are automated and employees are relieved.
VIER Emotion Analytics
Through the use of innovative technology, we recognise complex interrelationships in communication and make their effect measurable.
VIER Interaction Analytics
With speech analytics, you can improve the quality of your customer approach and increase employee satisfaction.
VIER Enrich
Our market-leading conferencing solutions in Europe offer you scalable telephone conferencing for any size of company in all industries with dial-in numbers worldwide and server location in Germany.
VIER Evaluation
Through the targeted use of VIER Evaluation, you implement leadership development in a results-oriented and cost-efficient way.
Your new service level
Case processing
Save time and money in case processing with intelligent solutions and sustainably increase the motivation and efficiency of your employees.
VIER at a glance
More than 1.000 companies trust us
News from VIER
Talk to us!
Discover the advantages of our products for yourself. We would be happy to show you how you can raise your customer dialogue to a new level of competence with VIER in a non-binding appointment.
Simply fill in the adjacent form or call us at +49 511 95 73 95 1000.
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