Partnership for innovative AI technology: VIER & SPIE drive intelligent, digital customer service forward

Last updated: 13.08.2026 13:20

The challenges in customer service are manifold: increasing efficiency without compromising customer satisfaction, automating and integrating AI – but how to do so exactly remains an open question. Often, isolated solutions are implemented instead of a holistic, orchestrated approach that connects people, process, and technology. As strategic partners, VIER and SPIE jointly offer companies comprehensive solutions for modern customer communication, service automation, and digital infrastructure.

The business unit Information & Communication Services (ICS) of SPIE Germany Switzerland Austria, headquartered in Hanover, is an established provider of information, security, and communication technology, supporting companies throughout the entire lifecycle of their IT and communication solutions – from planning through implementation to operation and service. With a strong focus on digitalization, infrastructure, and managed services, the ICS business unit helps companies efficiently operate and further develop complex IT and communication landscapes.

"The goal of our partnership is to combine SPIE's comprehensive integration and infrastructure expertise with VIER's powerful, AI-based technology to make customer communication and service processes efficient, scalable, and future-proof," explains VIER CEO Rainer Holler. "The focus is on holistic solutions along the entire customer journey – from technical infrastructure and integration to the intelligent automation of communication processes." To this end, VIER offers solutions such as assistance systems for service teams as well as innovative, autonomous AI Agents.

"With over 2,400 highly qualified employees and more than 30 locations in Germany, we are the reliable local partner who integrates the solutions into the customer environment and further develops them together," explains Marcus Hänsel, Head of the Information & Communication Services business unit at SPIE Germany Switzerland Austria. "This allows us to offer our customers seamless, integrated solutions from a single source – for more efficient service processes, a noticeably improved customer experience, and secure operation within European infrastructures."

Shared added value

As part of the partnership, the ICS business unit primarily takes on the role of integration and implementation partner, embedding the solutions into customers' existing IT and communication landscapes and continuously developing them further together. VIER provides the technological solutions and AI-based platform for this purpose, enabling intelligent automation, analysis, and continuous optimization of customer communication across all channels. Companies benefit from:

• end-to-end orchestrated solutions from a single source

• leaner, more highly automated service processes

• shorter response times alongside an improved customer experience

• scalable operating models and reliable processing within European infrastructures

SPIE and VIER also gain clear added value from the partnership. While the ICS business unit expands its portfolio with innovative, AI-based communication solutions made in Europe, VIER benefits from its partner's strong market position and integration and development expertise. "For joint customers, the partnership means one thing above all: powerful, ready-to-use solutions that integrate seamlessly into existing systems and quickly deliver measurable value," concludes Philipp Grochowski, VIER Business Partner Manager AI.