AI customer communication: Inacta and VIER join forces in Switzerland

Last updated: 19.05.2026 11:00

The technology company VIER and Inacta AG are now jointly supporting companies in Switzerland with the introduction of AI-based solutions for innovative customer dialog.

As part of the strategic partnership, the Swiss IT consulting company Inacta AG is using the VIER technology platform and combining it with its own consulting and integration expertise to create an end-to-end service offering. With this partnership, Inacta and VIER are responding to growing demand in the Swiss market, where more and more companies are looking for AI solutions for customer dialog that are not only technologically impressive, but can also be seamlessly integrated into regulated environments.

"Many companies know that AI can improve their customer service, but have problems with implementation, integration and compliance," explains VIER CEO Rainer Holler. "This is exactly where our partnership with Inacta comes in. Swiss companies now have access to proven AI technology for customer communication and the implementation expertise needed to embed it in existing IT landscapes from a single source. We make it easy for companies to use AI specifically for their business success!"

The result: customer interactions that are more efficient, personalized and scalable - in the highest quality and in compliance with all regulations. Support is therefore provided along the entire value chain: from strategic conception to implementation and operation. Balz Gut, CEO of Inacta AG, adds: "VIER impresses with its impressive technological depth in the area of AI-powered customer engagement. Combined with our in-depth implementation expertise and our deep industry know-how, the result is a partnership that goes far beyond traditional collaborations. Our common goal is not just to support customers, but to make them more successful in the long term!"

The VIER portfolio includes the VIER engage contact center platform, AI-based assistance solutions such as VIER Copilot and VIER AI Studio for AI agents. And with a strong focus on European markets and the highest data protection standards, VIER has long since established itself as a reliable partner for future-proof customer communication. "Switzerland is a strategically important market for VIER: demanding, regulated and technologically open-minded," says Rainer Holler. "With Inacta, we have gained a partner who not only knows this market well, but is deeply rooted in it. We are convinced that our joint projects will show what AI-supported customer dialog looks like in practice: measurable, compliant and close to people."

About Inacta

Founded in 2009, Inacta AG is a leading and competent partner for digital transformation and innovative AI solutions. Inacta is an independent Swiss IT consulting company based in Zug with over 100 employees. Focusing on trust, transparency, efficiency and long-term success, Inacta supports clients in the banking, insurance, healthcare and industrial sectors. With comprehensive consulting, customized development, seamless integration and stable operation of high-quality applications, Inacta places particular emphasis on the highest standards of security and data protection.

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