Your customer service is unique. What about your technology?
AI-supported contact center software for greater efficiency and an enhanced customer experience.
Rethinking customer dialog
30 years of experience. Made & hosted in Germany.
VIER is the European cloud solution for excellent customer dialog, efficient case management and holistic corporate communication – Made in Germany.
VIER is the European cloud solution for excellent customer dialog, efficient case management and holistic corporate communication – Made in Germany.
More than
million contacts a day
More than
concurrent calls on our platform
More than
happy customers
Efficient customer dialog
Analyze to understand
We collect data and analyze it before, during and after contact. AI gives you relevant insights and a better understanding of interactions – at every stage of the customer journey.
Analyze to understand
We collect data and analyze it before, during and after contact. AI gives you relevant insights and a better understanding of interactions – at every stage of the customer journey.
Assist to relieve
Your employees are your voice and deliver top performance every day. With the support of AI, they always have the right answer at the right time – and can handle every customer interaction effortlessly, competently and completely.
Automate to simplify
Self-service at the right point in the customer journey saves your company money and your customers time. Thanks to fully automated analyses, you know exactly where you can deploy bots & AI agents in the right way – right from the first contact.
Products
From ACD to future technology
Our services from the cloud – secure and close at hand.
What customers say
Simone Krüger
Head of Customers Division
"With the VIER engage Omnichannel ACD and our innovative ideas, we are now in a position to respond to our customers' needs on an ad hoc basis.
"
Stephan Gürtler
Head of Internal Sales
"We receive wonderful support! VIER is always able to act very quickly, so we rarely have any problems!
"
Catrin Hippler
Head of Customers Division
"The employees who previously had to deal with these routine inquiries can now be even more customer-centric thanks to successful automation!
"
Alexander Marr
Specialist Coordinator Workforce and Analytics
"For me, there are three essential advantages that distinguish the VIER solution positively from other technologies on the market: Effort, customer satisfaction and speed.
"
Florian Riedl
Head of digital capabilities and customer processes
"With the introduction of the cloud-based VIER ACD, we were able to implement EnPower's architectural principles in customer service and further expand our capability landscape."
Why VIER
Comprehensively efficient
We make contact-based business processes more efficient and the user experience measurably better. We combine artificial intelligence with human intelligence, experience with intuition.
Comprehensively efficient
We make contact-based business processes more efficient and the user experience measurably better. We combine artificial intelligence with human intelligence, experience with intuition.
Trust in experience
We combine artificial intelligence with human intelligence, expertise with intuition. This is backed by 30 years of experience and the trust of +1,000 companies.
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Maximum security
VIER stands for “designed, made and operated in Germany”. Our company and our products have received multiple awards in various categories for this.
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