Simplified system environment
TeamBank switches to VIER engage for efficient inbound and outbound customer service, automated campaigns and a user-friendly interface.
TeamBank uses VIER engage
inquiries
employees
Up to
outbound campaigns per month
Challenge
High effort due to many systems
TeamBank was already using a cloud ACD for its telephone customer service before 2015, but only the provider could make the necessary changes - a noticeable limitation. The fact that several independent systems with corresponding interfaces were also in use resulted in several maintenance contracts with various contact persons and considerable effort to build up and maintain knowledge. In outbound, on the other hand, telephone contacts were dialed manually, which took a considerable amount of time. It was time to switch to VIER!
What solution does VIER offer?
Teambank + VIER
Implementing changes yourself
More about the product
VIER engage
Our AI-powered, cloud-based solution is ideal for demanding, large contact centers that want to offer an omnichannel customer experience.
About TeamBank
TeamBank AG can look back on a successful history spanning decades: "We are there for you: No matter when, no matter where!" - This is the promise of TeamBank AG, which has changed its name in the past due to mergers. In 2007, it emerged as the successor to Norisbank AG and, as a member of the Volksbanken Raiffeisenbanken cooperative financial group, is networked with strong partners. With its "easyCredit" installment loan, the financial services provider meets the individual needs and requirements of its customers. It also places particular emphasis on consumer friendliness in its customer service.
TeamBank AG can look back on a successful history spanning decades: "We are there for you: No matter when, no matter where!" - This is the promise of TeamBank AG, which has changed its name in the past due to mergers. In 2007, it emerged as the successor to Norisbank AG and, as a member of the Volksbanken Raiffeisenbanken cooperative financial group, is networked with strong partners. With its "easyCredit" installment loan, the financial services provider meets the individual needs and requirements of its customers. It also places particular emphasis on consumer friendliness in its customer service.
Further customer projects
Ready for Europe's best cloud ACD?
