Automated email processing
Faster responses to email inquiries and less effort for service teams thanks to VIER evolve automate.
The challenge
Answer emails more efficiently
The primary goals for the Volders digital contract assistant were to increase efficiency and reduce the time required for the service teams to process email inquiries. With this in mind, Volders' main aim was to increase productivity and response speed by using artificial intelligence. This required a solution for the automatic processing of email inquiries and intelligent support for agents.
What solution does VIER offer?
Volders + VIER
AI-supported assistance
By integrating special algorithms into the Volders ticketing system, it was possible to set up fully automated email responses and support agents in their work. With the help of targeted training measures based on current machine learning methods, the system was quickly able to provide customers with an answer within a few seconds, independently and without processing by the service teams. This provides agents with dynamic reply suggestions in real time, which, when inserted into the reply message, make processing email inquiries much easier and more convenient for employees.
About Volders
Volders is the first digital contract assistant that takes care of all aspects of its users' contracts: from canceling and searching for offers to changing contracts and providers. Volders ensures the perfect organization of contracts and is always at its users' side - personally, as experienced experts.
Volders customers no longer miss notice periods and do not have to burden themselves with the time-consuming search for suitable offers. Platform users let Volders work for them and can sit back and relax. This way, users always have a good feeling about their contracts. Every day, the Volders team works with great enthusiasm to ensure that its users' contracts fit their needs exactly.
Volders is the first digital contract assistant that takes care of all aspects of its users' contracts: from canceling and searching for offers to changing contracts and providers. Volders ensures the perfect organization of contracts and is always at its users' side - personally, as experienced experts.
Volders customers no longer miss notice periods and do not have to burden themselves with the time-consuming search for suitable offers. Platform users let Volders work for them and can sit back and relax. This way, users always have a good feeling about their contracts. Every day, the Volders team works with great enthusiasm to ensure that its users' contracts fit their needs exactly.
Further customer projects
Any questions?
