Efficient customer dialog
Contact Center Essentials
Our call center software: the basis for efficient service and optimized customer experience in your contact center.
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Cloud solutions for contact centers
Multichannel inbound and outbound
ACD
Multichannel ACD for cross-location telephone service and automated query response.Dialer
Outbound dialer including predictive mode, power and preview dialing for optimized campaigns.Service numbers
Our call center solutions in use
Perfect CX with ACD, Teams and SAP
With VIER engage, Microsoft Teams, SAP and callback management, the customer experience of Helvetia's customer service has reached a whole new level.
The ability to immediately route callers to the right and available contact person significantly reduces waiting times for customers. The automatic callback management also ensures positively surprised customers and has made answering machines superfluous in some departments.
With VIER engage, Microsoft Teams, SAP and callback management, the customer experience of Helvetia's customer service has reached a whole new level.
The ability to immediately route callers to the right and available contact person significantly reduces waiting times for customers. The automatic callback management also ensures positively surprised customers and has made answering machines superfluous in some departments.
What customers say
Stephan Gürtler
Head of Internal Sales
"We receive wonderful support! VIER is always able to act very quickly, so we rarely have any problems!
"
What can we do for you?
Maarten
Kronenburg
Head of Sales Contact communication
