Energize your service
More service power for energy providers.
With AI solutions by VIER.
Customer experience that inspires
In the highly competitive energy market, a long-term strategy is key to attracting and retaining customers. Optimize your customer service with AI to enhance service quality, reduce costs, and achieve lasting customer satisfaction.
Personalization and better offers
Customers desire more personalized communication and tailored offers. Through Artificial Intelligence, customer data can be quickly analyzed to gain insights into their needs.
More flexibility
With an omnichannel strategy and intelligent automation, you provide flexibility to your customers, while your staff can respond more efficiently.
Fast processing and improved accessibility
AI-driven automation reduces response times, handles standard inquiries, escalates complex cases, and ensures 24/7 availability across all channels.
More power with solutions by VIER
AI assistance with consulting and query processing
With the AI-based VIER Copilot, your employees work via a single interface. On request, the Copilot displays data from third-party systems – for significantly faster customer processing:
AI assistance with consulting and query processing
With the AI-based VIER Copilot, your employees work via a single interface. On request, the Copilot displays data from third-party systems – for significantly faster customer processing:
Manage omnichannel easily
With our omnichannel contact center solution VIER engage, you can manage all contact channels in one interface. All contacts – whether calls, emails, chat requests or WhatsApp messages – are assigned automatically, across locations and based on skills.
Ensure call quality
With VIER Interaction Analytics, you can use speech analytics to automatically check the quality of your customer conversations. This ensures that important parts of the conversation are actually said, such as the agreed greeting and farewell phrases or standard phrases such as “Is there anything else I can do for you?”.
Automatic customer surveys
Our tool enables automatic customer surveys directly after a contact – via voice system or e-mail. Without effort, without delay, but with measurable results. The cloud-based solution is billed flexibly on a pay-per-use basis.
Automatically record meter readings
Experience our automated meter reading. The convenient self-service for phone, chat and WhatsApp saves time and money!
Customer testimonial
Florian Riedl
Head of digital capabilities and customer processes
"With the introduction of the cloud-based VIER ACD, we were able to implement EnPower's architectural principles in customer service and further expand our capability landscape."
You can count on this
less AHT
accessibility
integration
Hands-on experience
VIER in action
Optimization of customer service
Digitizing customer service
Improving leadership skills at RWE
Want to learn more?
