First-class service💯
Automatic Call Distribution
Cloud-based ACD - made & hosted in Germany
Benefits of cloud-based multichannel ACD
Seamless communication
With VIER ACD, you can offer your customers a first-class service and increase the productivity of your employees. Discover the possibilities offered by our cloud-based omnichannel ACD and take your customer service to a new level!
Correct routing
Forward calls and messages seamlessly and intelligently to the relevant employees.
Voice and non-voice
Process and automate both voice and non-voice communication.
Flexible & scalable
Benefit from numerous functions that give you full flexibility and scalability.
Sentiment based routing
AI-based methods such as sentiment-based routing from VIER complement the other rule-based routing criteria for the distribution of calls and emails.
In the voice channel, a bot recognizes the mood and intention of the caller through an open initial question and forwards them to employees, self-service or another bot depending on their request. This also works for emails. The self-learning software uses keywords to identify the intent and forwards the customer inquiry to the appropriate employee.
The highlight: the solution is developed and trained specifically for each customer and the respective application. The software then continues to learn during day-to-day business.
In the voice channel, a bot recognizes the mood and intention of the caller through an open initial question and forwards them to employees, self-service or another bot depending on their request. This also works for emails. The self-learning software uses keywords to identify the intent and forwards the customer inquiry to the appropriate employee.
The highlight: the solution is developed and trained specifically for each customer and the respective application. The software then continues to learn during day-to-day business.
More than
voice minutes per year
More than
non-voice files per year
More than
satisfied customers
Customer testimonial
Florian Riedl
Head of digital capabilities and customer processes
"With the introduction of the cloud-based VIER ACD, we were able to implement EnPower's architectural principles in customer service and further expand our capability landscape."
Ready for Europe's best cloud ACD?
