First-class service💯
Automatic Call Distribution
Cloud-based ACD - made & hosted in Germany
Benefits of cloud-based multichannel ACD
Seamless communication
With VIER ACD, you can offer your customers a first-class service and increase the productivity of your employees. Discover the possibilities offered by our cloud-based omnichannel ACD and take your customer service to a new level!
Correct routing
Forward calls and messages seamlessly and intelligently to the relevant employees.
Voice and non-voice
Process and automate both voice and non-voice communication.
Flexible & scalable
Benefit from numerous functions that give you full flexibility and scalability.
ACD Voice
Highly flexible settings. Up to 9,999 employees and any number of groups and mailboxes.
ACD Non-Voice
Distribute and process written requests and work items from other systems.Callflow & Routing
Customize your routing flexibly, use various criteria and IVR for precise distribution.
Sentiment based routing
AI-based methods such as sentiment-based routing from VIER complement the other rule-based routing criteria for the distribution of calls and emails.
In the voice channel, a bot recognizes the mood and intention of the caller through an open initial question and forwards them to employees, self-service or another bot depending on their request. This also works for emails. The self-learning software uses keywords to identify the intent and forwards the customer inquiry to the appropriate employee.
The highlight: the solution is developed and trained specifically for each customer and the respective application. The software then continues to learn during day-to-day business.
In the voice channel, a bot recognizes the mood and intention of the caller through an open initial question and forwards them to employees, self-service or another bot depending on their request. This also works for emails. The self-learning software uses keywords to identify the intent and forwards the customer inquiry to the appropriate employee.
The highlight: the solution is developed and trained specifically for each customer and the respective application. The software then continues to learn during day-to-day business.
More than
voice minutes per year
More than
non-voice files per year
More than
satisfied customers
Customer testimonial
Florian Riedl
Head of digital capabilities and customer processes
"With the introduction of the cloud-based VIER ACD, we were able to implement EnPower's architectural principles in customer service and further expand our capability landscape."
Customer testimonial
nicko cruises uses solutions from VIER
Cruise operator nicko cruises relies on solutions from VIER, in partnership with Vodafone! Find out from CTO Andreas Grasberger how the company is successful with the omnichannel ACD from VIER and VIER CVG!
Cruise operator nicko cruises relies on solutions from VIER, in partnership with Vodafone! Find out from CTO Andreas Grasberger how the company is successful with the omnichannel ACD from VIER and VIER CVG!
Ready for Europe's best cloud ACD?
