VIER Interaction Analytics🔍

    Better customer dialog through AI analysis

    Optimize service and sales thanks to our AI-supported speech analysis software. Gain valuable insights from analyzing communication with your customers.

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    We analyze to understand

    VIER Interaction Analytics analyzes every verbal interaction, inbound or outbound, in service or sales. This optimizes dialogues, trains your employees and provides valuable insights for automating and increasing efficiency in your contact center.

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    • Target phrase tracker

      The language analysis determines whether important dialog components and target phrases are said.

    • Dashboard

      You can configure metrics and KPIs in the dashboards to keep an eye on customer service quality.

    • Topic recognition

      With VIER topic recognition, you can determine the reasons why your customers are calling.

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    average call duration

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    Closed customer inquiries

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    Preparation time for coaching sessions

    VIER Interaction Analytics makes the difference

    With VIER Interaction Analytics, you increase efficiency and revenue per employee:

    • Average call duration (AHT) decreases, while the first fix rate increases.

    • An optimized customer approach leads to better call quality.

    • This increases customer satisfaction.

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    Many satisfied customers

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    Matthias Schmidt

    Head of Sales SME & Strategic Partner

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    "By using VIER, we can check the quality of almost all telephone calls: The check rate increased with VIER from 3% to 95% with the same personnel expenditure!"

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    Elke Schaffer

    Director Customer Service & Sales

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    VIER Interaction Analytics not only offers enormous benefits for the company, such as the targeted improvement of focus KPIs, but also for employees.

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    Steffen Dams

    Head of Quality Management

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    We look at how we can help our colleagues. Where do they make life difficult for themselves? We use the phrase tracker for this, we use the dashboards... VIER Interaction Analytics helps us tremendously.

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    Which potential is hidden in your customer conversations?

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