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VIER taps into US voicebot market

In recent years, VIER customers have successfully launched more than 200 voicebots in more than 20 European countries with the VIER Cognitive Voice Gateway (CVG). To continue this success in North America, VIER is now offering VIER CVG in Atlanta, Georgia, in addition to the Frankfurt am Main location.

"We are very pleased to be able to offer the VIER Cognitive Voice Gateway not only from our location in Frankfurt, Germany, for our European customers, but now also from a second hosting location in Atlanta, Georgia, USA, for our North American customers," said Ralf Mühlenhöver, Head of Product Strategy & Marketing at VIER. To ensure optimum data and service availability, the lowest possible latency and compliance with data protection and other legal requirements, VIER only uses cloud services from EU regions in Europe and exclusively from US regions in the USA. This is particularly true for the speech-to-text and text-to-speech services used by the VIER Cognitive Voice Gateway.

"For our US customers, we ensure that the data stays in the country and enable a seamless user experience that is tailored to local needs," adds Ralf Nikolai, VIER Product Owner Cognitive Voice Gateway. "For example, we have made the service authentic for American users: When a call is forwarded to a new destination, they now hear the familiar, typical US ringtone, making the call experience local and intuitive." Sam Danby, Head of Voice at, praises VIER's consistency and reliability and explains: "VIER has been an indispensable telephony and voice partner for in Europe. We are therefore delighted that VIER CVG has found its way to the US, enabling us to work with the same valued partner in this challenging market and replicate its success in Europe."  To develop telephony and voice-enabled voicebots with VIER Cognitive Voice Gateway, organisations simply use the programming language or Conversational AI platform of their choice.

Further information

Learn more about VIER Cognitive Voice Gateway at

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