Contact
Plug and Play
As it should be
Communication is our DNA
Technology-driven Customer Interaction
Our Contact Technology Platform (CTP) provides you with network connections, hardware systems and software modules on a consistent technical infrastructure under uniform administration.
One Platform
Our platform functions enable you to completely map your communication-intensive processes on an analytical, functional and operational level.
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Data protection compliant
Our technology stack for communication, task and dialogue processing is the only complete solution from Europe - secure data, German cloud and local contact persons included.
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Integration
We integrate your systems-of-record, reduce the planning effort for your service teams and define efficient workflows to automate orders and processes.
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VIER evolve analyse
Artificial intelligence with real-time analyses
Our historical and real-time analyses help you to better understand your customers, improve your products, optimise your service and identify potential for employee development at an early stage.
Artificial intelligence with real-time analyses
Our historical and real-time analyses help you to better understand your customers, improve your products, optimise your service and identify potential for employee development at an early stage.
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Words create reality
With Emotion Analytics, we combine two worlds that could hardly be more opposite: Psychology and AI. We make psychological information available through the analysis of language. We provide support wherever language plays a role. Verified and patented!
Words create reality
With Emotion Analytics, we combine two worlds that could hardly be more opposite: Psychology and AI. We make psychological information available through the analysis of language. We provide support wherever language plays a role. Verified and patented!
More about VIER Emotion AnalyticsVIER evolve automate
Inspire with fully automated processes
Our automated, intelligent dialogue solutions address customers in a personalised way, deliver instant responses and resolve concerns on the first contact - for an optimal customer experience.
Inspire with fully automated processes
Our automated, intelligent dialogue solutions address customers in a personalised way, deliver instant responses and resolve concerns on the first contact - for an optimal customer experience.
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Talk to an expert
Let's talk, tell us something about your goals and we'll look at suitable solutions together.