The future of customer contact
The technology company for AI-based communication solutions
VIER offers the European cloud solution for first-class customer dialog.
The AI solutions platform makes artificial intelligence not only powerful, but also legally compliant and secure - exactly what companies in Europe need. With over 30 years of experience and the trust of more than 1,000 companies, VIER is shaping the future of customer dialog.
The AI solutions platform makes artificial intelligence not only powerful, but also legally compliant and secure - exactly what companies in Europe need. With over 30 years of experience and the trust of more than 1,000 companies, VIER is shaping the future of customer dialog.
Why VIER
Maximum security
VIER stands for “designed, made and operated in Germany”. Our company and our products have received multiple awards in various categories for this.
Maximum security
VIER stands for “designed, made and operated in Germany”. Our company and our products have received multiple awards in various categories for this.
Trust in experience
We combine artificial intelligence with human intelligence, expertise with intuition. This is backed by 30 years of experience and the trust of +1,000 companies.
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Comprehensively efficient
We make contact-based business processes more efficient and the user experience measurably better. We combine artificial intelligence with human intelligence, experience with intuition.
VIER in numbers
More than
million contacts a day
More than
concurrent calls on our platform
More than
happy customers
What customers say
Simone Krüger
Head of Customers Division
"With the VIER engage Omnichannel ACD and our innovative ideas, we are now in a position to respond to our customers' needs on an ad hoc basis.
"
Stephan Gürtler
Head of Internal Sales
"We receive wonderful support! VIER is always able to act very quickly, so we rarely have any problems!
"
Catrin Hippler
Head of Customers Division
"The employees who previously had to deal with these routine inquiries can now be even more customer-centric thanks to successful automation!
"
Alexander Marr
Specialist Coordinator Workforce and Analytics
"For me, there are three essential advantages that distinguish the VIER solution positively from other technologies on the market: Effort, customer satisfaction and speed.
"
Florian Riedl
Head of digital capabilities and customer processes
"With the introduction of the cloud-based VIER ACD, we were able to implement EnPower's architectural principles in customer service and further expand our capability landscape."
Latest news
Technology company VIER takes over Authensis AG
VIER and Sematell form strategic partnership
VIER appoints Daniel Krantz as Vice President AI
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