VIER Cognitive Voice Gateway📣

    A voice for your bot

    Give your text-based bot a voice. Use the tools of your choice and create telephony and voice-enabled voicebots with VIER Cognitive Voice Gateway.

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    Automate customer dialog

    With VIER Cognitive Voice Gateway, you can increase the efficiency of your customer service employees with advanced AI voicebots.

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    Automated dialog systems understand your customers and take over recurring tasks around the clock. With VIER Cognitive Voice Gateway, you can do away with rigid IVR menus and enable natural, dialog-based interaction. Transform your text-based bot into a voicebot that communicates seamlessly with callers with our flexible integrations and APIs.

    For your customer dialog

    State-of-the-art technology

    • Conversational AI

      Use our own AI/NLU platform or that of our partners. Others are available on request.

    • Smart IVR

      Transform IVR systems into intelligent dialog solutions - with a seamless transition to the call center.

    • APIs

      Take advantage of powerful and user-friendly programming interfaces!

    Your benefits

    Fast integration

    • Seamless integration into the contact centers of VIER, Genesys, Vodafone and Deutsche Telekom

    • Numerous integrated Conversational AI platforms, such as boost.ai, ChatGPT, Cognigy, Google Dialogflow, Jovo, Neohelden, Rasa, ubitec and our proprietary VIER Conversational AI solution.

    • Other solutions can be connected via open APIs.

    • Simple connection to downstream systems such as VIER Interaction Analytics

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    completed requests per hour

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    Case-closing inquiries

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    pre-qualified requests handed over to agents

    Customer testimonial

    How customers use VIER Cognitive Voice Gateway

    In this video, Oliver Ungermann Snejbjerg, Conversational AI expert at Deloitte, explains how the Danish municipality of Roskilde transformed its existing chatbot from boost.ai into a voicebot using VIER Cognitive Voice Gateway. This can deal with citizens' concerns on a case-by-case basis.

    Give your bot a voice!

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