VIER Semantic Intelligence🗣️➡️🤖➡️🧠
Automated understanding
Automate your customer communication with semantic AI from VIER and gain a detailed understanding of spoken and written content.
Understanding what customers really say
With VIER Semantic Intelligence, we offer an AI solution to automatically understand customer communication, analyze sentiment, categorize problems and identify intentions.
Our NLU (Natural Language Understanding) platform is able to distinguish and understand the different meanings of phrases by replicating the mental semantics of humans.
With VIER Semantic Intelligence, we offer an AI solution to automatically understand customer communication, analyze sentiment, categorize problems and identify intentions.
Our NLU (Natural Language Understanding) platform is able to distinguish and understand the different meanings of phrases by replicating the mental semantics of humans.
This is VIER Semantic Intelligence
Semantic NLU engine
The NLU engine lets you really understand the meaning of the words and the sense of the text.
Knowledge database
Comprehensive and easily expandable semantic knowledge database used for synchronization.
Any input channels
The software recognizes topics from channels such as emails or chats in real time and in high quality.
only
Learning samples for AI
Less than
Weeks Implementation period
More than
Full automation
Your benefits
Increase the efficiency of your employees and improve the customer experience through automated processes.
Increase the efficiency of your employees and improve the customer experience through automated processes.
Streamline your service processes and gain valuable insights into the customer journey:
Use advanced analytics to better understand complex customer requests.
Patented process
How semantic analysis works
Understanding concerns
Understanding customer concerns on any channel and assigning them to predefined business transactions, e.g. termination, changes to master data, etc.
Extraction of metadata
Extraction of relevant customer data from the text, e.g. customer number, telephone number, bank details.
Database query and validation
Query content from any database, e.g. to enrich the process with existing customer data. Checking the information received and assigned.
Routing or response
Automatic response or automatic follow-up questions in the event of missing information or forwarding of the request to the relevant department or processor.
Processing assistance
Offering text modules, opening processing templates, etc. for fast, case-closing processing if case closure is not possible through full automation.
Case-closing processing
Case-closing, fully automated processing of the transaction, e.g. master data update or automatic sending of requested documents.
Customer testimonial
Catrin Hippler
Head of Customers Division
"The employees who previously had to deal with these routine inquiries can now be even more customer-centric thanks to successful automation!
"
Save time by automating customer contact!
