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Technology at your service
Control and optimise
Our solutions and services are specifically designed to impact the key figures: Customer Satisfaction Score, revenue and ROI. See what measurable impact we can provide for your business.
Improve NPS and CSAT
We help you understand what your customers do, personalise the customer journey and solve problems - efficiently and effectively. This way, your digital and classic channels meet your customers' needs.
Increase revenue
Revenue and profitability always come first, and VIER is the partner you can count on to discover new drivers. Our intelligent AI business solutions transform flat interactions into dynamic experiences that are well received.
Reduce costs
Benefit from the high savings potential through automation of communication-intensive processes, as well as better planning of available resources. Get online statistics and other functions for in-depth analyses and business intelligence.
Your ROI with VIER Interaction Analytics
More about Speech Analysis
Your new service level
Case processing
Save time and money in case processing with intelligent solutions and sustainably increase the motivation and efficiency of your employees.
Technology at your service
We have the right solution
Whether in consulting, human resources, sales or processing: our intelligent software have your employees' back in customer contact.
Sales: Managing Leads
Simple solutions for complex multichannel communication. This way you have all the threads together and can concentrate on your core competence, with impeccable service quality.
Customer Care: Showing competence
Intelligent recommendations for action based on speech analysis, live transcription and contact reason recognition in the phone call for best service, one click away.
Customer Care: Made easy
Whether chat or voice, be reliable and available around the clock with artificial intelligence. Use automated communication to increase customer satisfaction.
volders
Save time and money with VIER
With the use of artificial intelligence, customer transactions are pre-qualified and routed to the right employees. The result: more relaxed employees and more satisfied customers.
With the use of artificial intelligence, customer transactions are pre-qualified and routed to the right employees. The result: more relaxed employees and more satisfied customers.
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Tell us something about your goals so that we can create the right offer for you.
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