Contact Center Essentials


Cloud solutions in the contact centre

Multichannel inbound and outbound


With the cloud-based Multichannel ACD by VIER, you benefit from a cross-location telephone service and automate non-voice written contact requests in your contact centre.


With the Outbound Dialer including predictive mode, power and preview dialling, you increase productivity and optimise campaign management in your contact centre.

Service Numbers

With our flexible service numbers in combination with smart routing solutions, you increase your availability on the phone and thus improve the customer experience in the interaction with your customer service.

E-mail processing

Qualify, classify and process incoming communication in the channels email, SMS, chat, social media and more automatically and record processing times and contact reasons quickly and reliably.


With our IVR, you achieve optimal call pre-qualification and always ensure the fast and correct connection of all callers across locations.

Call Recording

In the call centre, there are good reasons for listening in on telephone calls, for voice recordings and for screen recordings of PC work steps.


"We are wonderfully looked after! VIER is always able to act very quickly, so we very rarely have problems!" Stephan Gürtler, Head of Internal Sales, CEWE

Read our Case Study

How can we help you today?

Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!  

Please reload this page in your internet browser if the form is not displayed.  

VIER whistleblowing system  

Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!  

To the whistleblower system: