VIER engage plans in comparison

We offer our Omnichannel ACD in the variants Business, Professional and Enterprise. Here you can find a comparison of the features included in each package.

Features VIER engage Business VIER engage Professional VIER engage Enterprise
Call distribution      
Automated Call Distribution (ACD)
Call prequalification with IVR
Destination number
Indiviudal announcements
Contact editing functions
Multiple call options
Outbound dialer  
Callback management  
Blending mode  
Routing & Prioritization      
Callflow manager
Skill based routing
Preferred agent
Caller based routing
User based routing
VIP routing
Xpath and filter based routing  
Inbound prioritization  
Unified desktop  
E-mail and chat    
VIER engage Messenger    
Overflow control for non-voice contacts    
Predefined Text modules    
Automated replies    
Non-voice search    
Quality management and monitoring      
Real-time dashboard
User monitor
Group monitor
Silent monitoring  
Call recording  
Screen recording  
AI assistance      
Access to AI solutions from VIER evolve  
Click-to-dial & Call logging
Export interface for statistical data
TAPI interface
Browser integration  
Plugin extensions  
HTTP-Request interface  
Several connectors  
Transaction distribution    
VIER Professional Client
Extensive security measures
Service and Maintenance
SLA 99,8% 99,8% 99,8%
Support Customer service desk expert Customer success team Dedicated customer success manager
Further informations More about VIER engage Business More about VIER engage Professional More about VIER engage Enterprise

VIER engage

Customer Engagement Software from VIER for inbound and outbound telephony as a complete solution from the German cloud. Flexible and expandable. Customized reports and intuitive user interface.

More info about VIER engage

Want to try VIER engage?

Do you want to further develop your company with the contact center software VIER engage? We would be happy to determine your personal needs in a non-binding consultation appointment. Contact us now via our contact form.  

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