Contact
| Features | VIER engage Business | VIER engage Professional | VIER engage Enterprise |
|---|---|---|---|
| Call distribution | |||
| Automated Call Distribution (ACD) | |||
| Call prequalification with IVR | |||
| Queue | |||
| Destination number | |||
| Indiviudal announcements | |||
| Contact editing functions | |||
| Multiple call options | |||
| Outbound dialer | |||
| Callback management | |||
| Blending mode | |||
| Routing & Prioritization | |||
| Callflow manager | |||
| Skill based routing | |||
| Preferred agent | |||
| Caller based routing | |||
| User based routing | |||
| VIP routing | |||
| Xpath and filter based routing | |||
| Inbound prioritization | |||
| Unified desktop | |||
| Non-Voice | |||
| E-mail and chat | |||
| VIER engage Messenger | |||
| Overflow control for non-voice contacts | |||
| Predefined Text modules | |||
| Automated replies | |||
| Non-voice search | |||
| Quality management and monitoring | |||
| Wallboard | |||
| Real-time dashboard | |||
| User monitor | |||
| Group monitor | |||
| Statistics | |||
| Silent monitoring | |||
| Co-Browsing | |||
| Call recording | |||
| Screen recording | |||
| AI assistance | |||
| Access to AI solutions from VIER evolve | |||
| Integration | |||
| Click-to-dial & Call logging | |||
| Export interface for statistical data | |||
| Inbox | |||
| TAPI interface | |||
| Browser integration | |||
| Plugin extensions | |||
| HTTP-Request interface | |||
| Several connectors | |||
| Transaction distribution | |||
| Technology | |||
| VIER Professional Client | |||
| Softphone | |||
| Extensive security measures | |||
| Service and Maintenance | |||
| SLA | 99,8% | 99,8% | 99,8% |
| Support | Customer service desk expert | Customer success team | Dedicated customer success manager |
| Further informations | More about VIER engage Business | More about VIER engage Professional | More about VIER engage Enterprise |
Want to try VIER engage?
Do you want to further develop your company with the contact center software VIER engage? We would be happy to determine your personal needs in a non-binding consultation appointment. Contact us now via our contact form.
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