Omnichannel routing & outbound dialling to communicate easily.
Analysis of calls and texts to better understand customers.
AI-based software to optimise your customer service.
Self-service in the customer journey to make communication easier.
enables objective transparency in service, call and contact centers.
provides psychological information on the impact of language.
In depth understanding of customer communication.
Individual solutions for business processes in your industry.
By company size
The perfect software for any size of company.
Solutions for more efficient processes in your department
VIER technology in action.
We help and accompany with the choice of suitable software
Our trainings for your success
Omnichannel Contact Centre
is the contact center software for inbound and outbound customer contact.
is the conference system for highly scalable and secure telephone conferences.
AI in customer service
supports your employees and brings them to a higher level of competence.
VIER Interaction Analytics
analyses every interaction, written and verbal, inbound and outbound.
VIER Voice of the Customer
recognises client needs in written and verbal communication.
VIER Semantic Intelligence
analyzes and understands customer concerns
VIER Smart Dialog
is a ChatGPT voicebot for more efficiency in telephone customer service
VIER Cognitive Voice Gateway
is a tool that automates customer dialogues using voicebots.
VIER Conversational AI
handles customer concerns around the clock via voicebot and chatbot.
is a learning platform to optimise the communication of all employees.
are digital evaluation forms taht simplify the coaching of all employees.
Interesting articles about contact centres, customer experience and sales.
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We are VIER
More about the company, our work and our management.
Introducing the team of VIER in detail.
We offer attractive job opportunities in these vacancy notices.
These technology providers ensure integration into the system landscape.
Continuity and sustainability ensure long-term partners.
Consultants provide expert advice in various areas.
Seamless integration into existing systems by experts.
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Common terms and abbreviations in the call centre.
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