Definition "Live Consultation"
Using software solutions for so-called live consultation or live support, companies are able to address interested parties and potential buyers who, for example, are on the company's website for a longer period of time, offer them help or provide them with information. Conversely, customers who cannot find what they are looking for on a website can actively request customer service support through live advice solutions. This is usually done via a contact button. VIER offers co-browsing, a software for live consulting that allows customers and service staff to visit and use websites together.