Lost Call

Reduce the Lost Call Rate!



In inbound, calls are considered lost calls if the caller hangs up before a customer service agent can answer the call. The number of these unanswered calls (lost calls) increases when there are too few staff available (shortage), which can happen, for example, during unexpected call peaks. In the case of active customer contact, lost calls are connections that are set up via a predictive dialler and accepted by the called party, but are terminated again before a conversation is established due to the lack of a free employee. In order to keep the number of lost calls generally low, intelligent staff planning is important. This makes it possible to always have the right number of employees on site.

Back to the glossary

How can we help you today?

Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!

*Please reload this page in your internet browser if the form is not displayed.