Our contact center software in numbers
More than
million contacts a day
More than
concurrent calls on our platform
More than
satisfied customers
The functions for the best service
ACD Voice
ACD Non-Voice
Distribute and process written requests and work items from other systems.Outbound dialer
Customers who trust us
VIER makes contact-based business processes more efficient and delivers measurable results. Find out more in our references and success stories about how our intelligent software supports your employees in customer contact and increases your customers' satisfaction!
EnBW
EnBW is convinced that a good customer experience needs a good employee experience. Working with the ACD from VIER engage, this is how excellent customer service is created - and has been since 2016!
CEWE
The photo service provider relies on service transparency and uses VIER to handle all enquiries on 20 hotlines.
ADAC
Through its collaboration with VIER, ADAC has improved its accessibility and implemented a complex routing system that enables faster processing of requests.
Helvetia
With VIER engage, Microsoft Teams, SAP and callback management, Helvetia's customer service experience has reached a whole new level.
GDPR and EU AI Act compliant
All processes and all our applications comply with the provisions of the GDPR. Our AI applications already meet the requirements of the EU AI Act. We are ISO27001 certified.
Stable and reliable
Telekom Zero Outage certified: We work in incident, problem and change management according to ITIL standard processes and offer an escalation manager service that is available at all times.
Best cloud service from home
Our expertise is convincing! We have over 25 years of experience as a provider of a cloud-based contact center solution and offer you reliable on-site support around the clock.
One queue for all channels
Our software determines the priority of your customer concerns across all channels and uses data from third-party systems to determine urgency.
Individually customizable
The right system for every use case! Our software has a modular structure and can be easily adapted to your needs.