Agent Guidance

Interactions between companies and customers have multiplied in recent years. Due to the increasing automation in the contact centre, employees are confronted with processes that are becoming more and more complex. How can we support agents who have to do and know more and more?  

 
In the online session "Agent Development", Marco Kerwitz and Thomas Döschl from VIER present how to enable agents to deal with customers' concerns to everyone's satisfaction.

In this recording you will get an insight into VIER Agent Assist.  

 
With the help of live transcription of incoming calls and their automatic documentation via speech analysis, you get holistic communication solutions from a single source.  

 
Take 30 minutes to get to know one of our agent development products!