The shortest connection between two points in the contact centre is not the route. Omnichannel routing is complex, but it should be effective and fast for the callers. That's why there is standard technology, the basics of the call centre, so to speak, that supports you in this task.
Routing across all contact channels and all locations today works software-based from the cloud.
The irreplaceable aid for efficient Oubound telephony must not be missing in your contact centre.
Using the Interactive Voice Response (IVR) menu is the easiest way to pre-qualify calls.
Do you have questions about VIER or would you like personal advice? Contact us now via our contact form. You can reach us at any time via the contact form, by e-mail to firstname.lastname@example.org or by telephone on +49 511 95 73 95 1111. We look forward to hearing from you and will get back to you as soon as possible!
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VIER whistleblowing system
Do you have something unpleasant to tell us? With the VIER whistleblower system, our partners and clients also have the opportunity to anonymously inform us of grievances and violations. All tips will be checked and, if necessary, followed up!
To the whistleblower system: https://transparency.vier.ai/