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From stock info
to interest agreements
Secure customer service for banks & financial service providers
Your customers have the future of their finances in mind and rely on your advice. Impress with reliable accessibility and data security, transparency of all actions, and a personal relationship.
Significant relief and reduced AHT
Intelligent automation saves time and reduces the average handling time across various channels by up to 75 percent. AI quickly identifies customer inquiries, answers recurring questions autonomously, and forwards complex questions. Chatbots, Voicebots, and Email-bots enable 24/7 availability, even beyond business hours.
AI-based assistance
Take your service to the next level with voice analytics, live transcription of the spoken word, intent and keyword recognition. Advice and sales of financial products that require explanation are successful thanks to AI-based assistance solutions from VIER. They provide suitable information and suggested answers and display them in changing client displays depending on the case.
Highest standards of data protection
Our technology stack for communication, task and dialog processing is the only end-to-end solution from Europe - including secure data, a German cloud and local contacts. With VIER solutions, you can easily and securely connect your employees working from home.
Solutions for financial service providers
A matter of trust: Financial discussions are sensitive
The cloud-based, highly scalable and flexible ACD solution VIER engage with AI-based intent and keyword recognition ensures that your customers are connected to the right contact person immediately - whether by phone, email, chat, WhatsApp or bot. Enhance advice and sales of financial products that require explanation with AI-based assistance solutions. VIER Copilot provides suitable information and recommended answers during the conversation and displays them in changing client displays depending on the case.
Innovative authentication/identification
With voice recognition based on biometric features, VIER Cognitive Voice Gateway offers a simple, fast and secure alternative to commonly used authentication methods such as usernames and passwords. Financial service providers and banks often employ such methods when conducting sensitive transactions or providing sensitive information over the phone. However, customers don't always have these readily available. The powerful voice-based authentication addresses this issue and expedites the processing of sensitive transactions.
Online consultation using co-browsing
Prospective clients don't always have time to visit a branch in person. On the contrary, offers researched online should be discussed and concluded quickly and without detours. Utilize personal online consultation, including the completion of financial product agreements. Support your customers online through VIER Co-Browsing in selecting suitable offers and jointly completing relevant documents. Your customers securely input their personal information and conclude contracts with legally secure digital signatures.
Increased efficiency in customer contact
Automation with AI
Automatic phone service wihtout loss of quality
You can't answer telephone inquiries in person around the clock, but don't want to leave prospective customers without contact? Forget FAQs and chatbots that can only deal with known standard inquiries. With VIER Smart Dialog, the automation of a phone-based customer service reaches an unprecedented dimension and quality. This takes self-service to a whole new level!
By connecting ChatGPT with VIER CVG, your callers can talk to ChatGPT around the clock and receive professionally correct, qualified answers or support 24/7. In order to be able to provide your prospective customers with well-founded and qualified telephone support via the voicebot, you only need the prompts specialized for your use case. Formulating the appropriate prompts requires minimal effort - we are here to support you.
Your benefits:
- Reduced workload
- Decreased Average Handling Time (AHT)
- 24/7 availability
- Qualified self-service
Automatic phone service wihtout loss of quality
You can't answer telephone inquiries in person around the clock, but don't want to leave prospective customers without contact? Forget FAQs and chatbots that can only deal with known standard inquiries. With VIER Smart Dialog, the automation of a phone-based customer service reaches an unprecedented dimension and quality. This takes self-service to a whole new level!
By connecting ChatGPT with VIER CVG, your callers can talk to ChatGPT around the clock and receive professionally correct, qualified answers or support 24/7. In order to be able to provide your prospective customers with well-founded and qualified telephone support via the voicebot, you only need the prompts specialized for your use case. Formulating the appropriate prompts requires minimal effort - we are here to support you.
Your benefits:
- Reduced workload
- Decreased Average Handling Time (AHT)
- 24/7 availability
- Qualified self-service
Live transcription for documentation
Automated summaries of consultation calls are not only useful, but also necessary, especially in the financial sector. Thanks to AI-based automatic transcription of the spoken word and speech analysis, the content of telephone conversations is automatically documented and no longer needs to be entered or updated manually. Relevant information such as the reason for contact or order confirmations are recorded. The content of previous chats can also be summarized and stored in the CRM entry. This simplifies the usual work steps and makes actions traceable. Typical errors that occur with manual recording are avoided.
Your benefits:
- Significant time savings
- Secure documentation of advice and conclusion over the phone
- Lower error rate
Live transcription for documentation
Automated summaries of consultation calls are not only useful, but also necessary, especially in the financial sector. Thanks to AI-based automatic transcription of the spoken word and speech analysis, the content of telephone conversations is automatically documented and no longer needs to be entered or updated manually. Relevant information such as the reason for contact or order confirmations are recorded. The content of previous chats can also be summarized and stored in the CRM entry. This simplifies the usual work steps and makes actions traceable. Typical errors that occur with manual recording are avoided.
Your benefits:
- Significant time savings
- Secure documentation of advice and conclusion over the phone
- Lower error rate
Voice of the Customer
That's how satisfied your customers really are!
With VIER Voice of the Customer for automatic customer surveys over the phone or via email, you can determine the satisfaction of your customers directly after phone or email interactions – neutral and without any influence from employees! Utilize this knowledge, respond immediately to current developments. Automated surveys are more efficient than written surveys and increase participation rates at low costs, ranging between 15 to 90 cents.
Your benefits:
- Recognizing improvement potential
- Verifying Service Level Agreements (SLA)
- Identifying trends and developments
- Assessing the success of training measures
With VIER Voice of the Customer for automatic customer surveys over the phone or via email, you can determine the satisfaction of your customers directly after phone or email interactions – neutral and without any influence from employees! Utilize this knowledge, respond immediately to current developments. Automated surveys are more efficient than written surveys and increase participation rates at low costs, ranging between 15 to 90 cents.
Your benefits:
- Recognizing improvement potential
- Verifying Service Level Agreements (SLA)
- Identifying trends and developments
- Assessing the success of training measures
You can count on this
Your benefits
Artificial intelligence
With VIER's AI-based solutions, you enhance the quality of customer engagement and increase employee satisfaction. Our solutions bring together and analyze data before, during and after contact. Through AI, you gain relevant insights and better understand interactions at every stage of the customer journey.
Comprehensive support
Your contact at VIER provides you with the optimal solution and ensures the best possible support for all your questions. Through the process steps of consult, design, build and integrate, we create the appropriate solution for your use cases and streamline your processes. At VIER, service and support are inclusided.
Personalized service
Customers seek more personalized communication and tailored offers. With VIER's Artificial Intelligence, customer data can be quickly analyzed to gain insights into their needs. The AI recognizes behavioral patterns and enables you to tailor the development of your financial products and offers accordingly. This enhances customer loyalty.
Talk to our experts
Tell us your goals and we will look at suitable solutions together. Simply contact us using the form and we will get back to you as soon as possible.
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