From stock info to interest agreements
Secure, confidential, and efficient processing in the financial industry
Secure customer service for banks & financial service providers
Your customers have the future of their finances in mind and rely on your advice. Impress with reliable accessibility and data security, transparency of all actions, and a personal relationship.
Significant relief and reduced AHT
AI-powered bots reduce handling time by up to 75%, handle inquiries independently, and forward complex cases – enabling 24/7 service across all channels.
AI-based assistance
AI-powered tools like voice analytics and live transcription enhance service and sales, provide relevant information, and display case-specific suggestions directly in the client interface.
Highest standards of data protection
Our technology stack for communication, task and dialog processing is the only end-to-end solution from Europe – including secure data, a German cloud and local contacts.
Our solutions for financial service providers
The cloud-based, highly scalable and flexible ACD solution VIER engage with AI-based intent and keyword recognition ensures that your customers reach the right contact person immediately – whether by phone, email, chat, WhatsApp or bot. Optimize advice and sales of financial products that require explanation with AI-based assistance solutions.
The cloud-based, highly scalable and flexible ACD solution VIER engage with AI-based intent and keyword recognition ensures that your customers reach the right contact person immediately – whether by phone, email, chat, WhatsApp or bot. Optimize advice and sales of financial products that require explanation with AI-based assistance solutions.
Innovative authentication/identification
With biometric voice recognition, VIER Cognitive Voice Gateway offers a fast and secure alternative to conventional methods such as user name and password – particularly relevant for financial service providers and banks that enable sensitive transactions or information to be provided over the phone.
AI assistance with consulting and query processing
With the AI-based VIER Copilot, your employees work via a single interface. On request, the Copilot displays data from third-party systems – for significantly faster customer processing:
Self-service on the phone with ChatGPT
With VIER Smart Dialog, the automation of telephone customer service reaches an unprecedented dimension and quality. By connecting ChatGPT with VIER CVG, your callers can talk to ChatGPT and receive technically correct, qualified answers or support 24/7.
You can count on this
less AHT
accessibility
integration
VIER in action at TeamBank
Enhanced service quality through VIER Omnichannel ACD and IVR for call prequalification, as well as campaign management via outbound dialer for TeamBank.
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