VIER Consulting💪
Consulting by experts
We understand your business processes and know the dynamics of the markets. And we think beyond technology. VIER's goal is to drive the evolution of your company and accompany you on the path to the digital revolution. We help you select and implement the right software for your business.
We accompany you!
Support with TÜV certifications
VIER offers you consulting and support services in the run-up to TÜV certification:
This is made possible by the cooperation between TÜV NORD CERT, a company of the TÜV NORD Group, and VIER. The certification itself is carried out by TÜV NORD CERT experts.
Support with TÜV certifications
VIER offers you consulting and support services in the run-up to TÜV certification:
This is made possible by the cooperation between TÜV NORD CERT, a company of the TÜV NORD Group, and VIER. The certification itself is carried out by TÜV NORD CERT experts.
Quality management
Current customer satisfaction values and Net Promoter Score are elementary when it comes to obtaining certifications and quality seals. VIER shows you various cost-saving options for regular, automated satisfaction measurement directly after a contact - by telephone, e-mail or IVR.
AI with purpose and intelligence
AI is influencing the world of work in all sectors. Used sensibly, AI can intelligently support the processing of a wide range of issues and bring them to a successful conclusion. We would be happy to support you in selecting AI-based solutions for your specific business case, identify potential savings and expected efficiency gains - bots are not everything!
Inbound & Outbound
Are you looking for a telephony solution, campaign management or e-mail response management? We would be happy to show you what is important when choosing a provider and what basic information and features you should look out for.
Management and support of service providers
The management of call center service providers is almost always underestimated. It is a responsible task that needs to be well thought out and, above all, requires a lot of experience! Take advantage of our expertise in dealing with service providers and in-house service centers!
Do you need occasional or regular support from a service provider, for example for overflow or to handle special tasks? We would be happy to help you select potential providers!
Our promise
Rainer Holler
CEO
"VIER accompanies companies personally and sustainably on the path to digitalization. We know the market and know how to optimize processes. Our specialists have years of expertise and in-depth knowledge!
"
What you get out of it
Our mission
Key figure management, process optimization, onsite support: We advise you on how to optimize processes and software use and how to identify and solve problems. We are also available to answer any questions you may have about integrating third-party systems!
You ask - we answer!
We help with questions such as: How can customer inquiries be processed faster? Which third-party systems can be connected? Which processing steps can be automated?
Key figure management
The focus is on the meaningfulness of the relevant key figures, the optimization of the statistics, the interpretation of the data and the further use of the key figures.
Hands-on & customized
VIER knows the day-to-day work and challenges of customer service, processing and sales. Together we agree on the appropriate framework, scope and duration of the consultation.
Onsite support
Onsite support is provided for contact processing workflows. Significant increases in productivity can be achieved through optimal configuration of the solutions and process optimization.
Documentation
On request, we can provide you with documentation on the actual/target status and the steps towards implementation - so that important findings are not lost.
All-round expertise
More than 50 years of experience in contact center software, technology, configuration, process optimization, workflow management and KPI management.
What can we do for you?
Maarten
Kronenburg
Head of Sales Contact communication
