Successful telephony
with Professional Client

AOK Bremen/Bremerhaven offers its insurants round-the-clock telephone contact. Together with Vodafone, VIER offers the perfect support with the "engage Professional Client".

AOK Bremen/Bremerhaven uses VIER engage Professional Client

365

days/year

24/7

available

100 %

professional

Challenge

Competence in service contact

The AOK is an award-winning health insurance company. A clear advantage compared to other health insurance companies is that AOK Bremen/Bremerhaven insurants can rely on high quality service and customer orientation. The advisors are available to insurants 24 hours a day, 365 days a year. The health insurance company also offers an additional service: AOK-Clarimedis is an exclusive information service for AOK insurants. A team of medical experts – such as doctors, nurses and pharmacologists – is on hand to provide competent information by telephone 365 days a year, around the clock, via a free 0800 number.

What solution does VIER offer?

Solution

Professional communication processes

AOK Bremen/Bremerhaven successfully relies on the VIER engage Professional Client for its agent telephony – a modern and powerful ACD solution that meets all the requirements for efficient and future-proof customer contact management. Together with its partner Vodafone, the implementation was successfully completed and now forms a stable, flexible foundation for professional communication processes.

Benefit

Highly scalable & fit for the future

The VIER engage Professional Client impresses with its intuitive and clearly designed user interface, which enables employees to quickly find their way around and work efficiently. The solution is also highly scalable and offers a broad perspective for future expansions – ideal for the further strategic expansion of communication channels. The next expansion stage is already planned: the integration of a messenger service to make customer service even more versatile and modern.