Case study BetterDocđź©ş
AI voice agent
supports call handling
At BetterDoc, an AI voice agent from VIER handles call greetings and answers FAQs, supporting employees especially during peak call times.
BetterDoc uses VIER AI Studio
requests per year
bot conversations per month
languages
Challenge
“Which doctors specialize in my condition?”
Patients who are looking for a suitable specialist or clinic for their medical concerns often face a challenge: the multitude of doctors, clinics and information can quickly become confusing. Different sources, reviews and recommendations make it even more difficult to find the right treatment. This is exactly where BetterDoc comes in.
What solution does VIER offer?
Solution
One voice agent – several languages
To manage the high number of calls in Switzerland, the company now uses an innovative AI voice agent from VIER: "Our voice agent is called 'Betty', speaks German and French in a female voice and welcomes all callers to our hotline," says Filthuth. "For calls in Italian, we have chosen a male voice, 'Betto'," explains Stamer.
Benefit
"Hello Betty, I need to speak to an employee!"
"The initial experience has been very positive," reports the COO. "The bot has been very well received by callers, and not only by the younger ones, but also by older callers. Our callers also quickly realize that they can end the dialogue with the voice agent at any time, for example if they want to speak to an employee."
Customer testimonial
Dr. Carsten Filthuth
COO
"Our voice agent was created with the help of VIER AI Studio, which simplified and accelerated the implementation of our wishes and ideas. We had a really good joint project with VIER – very pleasant!"
VIER AI Studio
Low-code bot designer
WithVIER AI Studio, you can create intelligent AI agents that automate processes, connect systems and make knowledge accessible. Fast, secure and individual – without any programming effort.
More about VIER AI StudioAbout BetterDoc
The company was founded in 2012 with the aim of providing patients with better guidance in the healthcare system and helping them to receive the best possible treatment from the most suitable doctor. BetterDoc is active in Germany and Switzerland and employs more than 200 people, including many doctors and medical professionals. They provide support in the search for specialized doctors and clinics for effective treatment, successful surgery or an independent second opinion.
The company was founded in 2012 with the aim of providing patients with better guidance in the healthcare system and helping them to receive the best possible treatment from the most suitable doctor. BetterDoc is active in Germany and Switzerland and employs more than 200 people, including many doctors and medical professionals. They provide support in the search for specialized doctors and clinics for effective treatment, successful surgery or an independent second opinion.
Further customer projects
