Flexibility through the cloud

The IT service provider DATAGROUP Köln GmbH has been part of DATAGROUP AG since 2009, operates its own branches in Essen, Munich and Mainz and employs around 300 people. "We offer complete shared services," explains Petra Janssen, Head of IT Operations & Service Desk. "This means that we act as a service desk at first and second level, but also provide network services, server support and project services for our customers."

The Service Desk with its well-trained IT specialists is there for customers around the clock, seven days a week. And it is needed: Every month, the employees receive around 4,000 calls, plus 1,500 outbound calls from customers who have previously contacted DATAGROUP Cologne by phone or email.

"It was and is absolutely essential for us to provide our customers with professional reporting as usual," says Petra Janssen. "This includes a management view with meaningful information and the ability to easily display important details." The data is not only urgently needed for billing, but also helps to avoid ambiguities or problems from the outset. As interactive statistics and analysis tools, VIER's reporting solutions enable the consolidation, presentation and evaluation of selected data from the VIER modules and external data sources. The areas of application range from the free design of professional statistics and diagrams with analysis function, the presentation of current monitoring and wallboard data to intraday control.