Process customer inquiries dynamically
More standardization and better response times with dynamic recommendations for action through VIER evolve assist.
The challenge
Shortening response times
At the end of 2018, the e-commerce platform Garten-und-Freizeit.de sought to optimize its customer service. The main goal was to reduce the response time for agents. To achieve this, the garden store needed a solution that would reliably support agents in processing customer inquiries quickly and make customer service measurably faster and more efficient.
What solution does VIER offer?
Garten & Freizeit + VIER
AI assistance for email responses
In response to the challenges faced by the leading online retailer in the garden furniture sector, an AI-supported assistance function was implemented for replying to emails. After integrating artificial intelligence into the Freshdesk CRM and ticketing system, the online retailer was able to provide its service teams with recommendations for action in the form of dynamic response suggestions in real time after just a short time. Instead of time-consuming copy-and-paste work, the agents are offered reliable, ready-made answers. This speeds up the handling process, makes the agents' work easier and increases customer satisfaction at the same time.
About Garten und Freizeit
Garten und Freizeit is the expert for high-quality, exclusive garden and leisure furniture. As a leading online retailer in the garden furniture sector, the brand offers a particularly extensive, well-assorted range of different items for leisure and the garden.
Well over 100,000 sun loungers, garden tables, garden chairs, outdoor lounge furniture, parasols and other products for the garden are ordered online in the garden store every year and delivered to customers throughout Germany and Europe. With Garten und Freizeit, customers design their garden the way they like it best - as a personal resting place, as a playground for the children or as a meeting place for family and friends for a relaxed barbecue evening.
Garten und Freizeit is the expert for high-quality, exclusive garden and leisure furniture. As a leading online retailer in the garden furniture sector, the brand offers a particularly extensive, well-assorted range of different items for leisure and the garden.
Well over 100,000 sun loungers, garden tables, garden chairs, outdoor lounge furniture, parasols and other products for the garden are ordered online in the garden store every year and delivered to customers throughout Germany and Europe. With Garten und Freizeit, customers design their garden the way they like it best - as a personal resting place, as a playground for the children or as a meeting place for family and friends for a relaxed barbecue evening.
Further customer projects
Any questions?
