With our omnichannel contact center solution VIER engage, you can manage all contact channels in one interface. All contacts – whether calls, emails, chat requests or WhatsApp messages – are assigned automatically, across locations and based on skills.

• Flexible, cross-channel routing logic

• High availability & fast service

• Expandable with automation and assistance solutions

With VIER Interaction Analytics, you can use speech analytics to automatically check the quality of your customer conversations. This ensures that important parts of the conversation are actually said, such as the agreed greeting and farewell phrases or standard phrases such as “Is there anything else I can do for you?”.

• Harmonized communication on all channels

• Ensure call quality across all locations

• No need to manually check call recordings

Our tool enables automated customer surveys directly after a contact – via voice system or e-mail. Without effort, without delay, but with measurable results. The cloud-based solution is billed flexibly on a pay-per-use basis.

• Reach a large number of customers in the shortest possible time.

• The neutral data collection delivers meaningful and representative results.

• Survey results are available in real time.

• Attractive and economical alternative to written surveys.