For energy suppliers⚡
Meter reading
Convenient meter reading as a self-service saves time and money.
Innovative customer self-service
The automatic meter reading is an innovative customer self-service, allowing customers of energy providers, municipal utilities, and virtual ("neo") electricity suppliers to partially or fully automate the submission of their meter readings to the energy provider for consumption billing, either over the phone or via WhatsApp.
Your benefits
Instead of traditional methods such as postcards or manual on-site readings by service staff, our automatic meter reading system offers numerous advantages.
Time savings
With our automated solution, your customers can conveniently record their meter readings from home, at any time of day or night. No waiting times, no annoying administration.
Cost savings
Automatic meter reading reduces manual effort and, consequently, costs such as personnel or travel to customers. These savings can be passed on to your customers.
Early error detection
Human errors in manual data entry are inevitable. Our software ensures the highest precision and reliability when transmitting your meter readings. This results in accurate billing and prevents misunderstandings.
Improved data accuracy
The automatically collected meter readings are precise and reliable. The integrated plausibility check enhances security and protects against financial surprises – for both you and your customers.
Integration into existing IT systems
Our solution can seamlessly be integrated into the existing IT systems of energy providers. The implementation is quick and easy, without the need for expensive system changes.
Create perfect customer experiences
Seamless self-service with voicebot
Imagine a customer named Sahra wanting to submit her meter reading. She calls the automated system and is greeted by a friendly voicebot. The voicebot guides her through the process, recognizing her by her voice or customer number, effortlessly guiding her through the input. Sahra can easily provide her meter reading in natural language, and the voicebot verifies the data. With accurate information, the voicebot confirms the submission, saving Sahra time and effort.
Seamless self-service with voicebot
Imagine a customer named Sahra wanting to submit her meter reading. She calls the automated system and is greeted by a friendly voicebot. The voicebot guides her through the process, recognizing her by her voice or customer number, effortlessly guiding her through the input. Sahra can easily provide her meter reading in natural language, and the voicebot verifies the data. With accurate information, the voicebot confirms the submission, saving Sahra time and effort.
Real-time notifications for discrepancies
Another customer, John, submits his meter reading through the automated system. However, the system detects a significant deviation from his previous values, indicating a potential issue. Instead of immediately transferring him to an agent, the system sends John an SMS notification with a link to a web chat, allowing him to quickly address the problem with an agent. This proactive approach ensures that John's concern is promptly addressed.
Prioritized call redirection for vulnerable customers
An elderly customer, Maria, calls to submit her meter reading but encounters difficulties with the automated system. The system recognizes her age and redirects her call to a dedicated agent specializing in assisting vulnerable customers. The agent patiently and empathetically guides Maria through the process, allowing her to successfully submit her meter reading and feel supported.
Integration with smart home devices
David, a tech-savvy customer, owns a smart meter and a smart home system. He desires a seamless experience and connects his smart meter to the energy provider's system. Now, his meter readings are automatically transmitted without manual input. In case of discrepancies or unusual consumption peaks, the system notifies David through his smart home app, enabling him to conduct investigations or contact support if needed.
Insights into energy consumption and recommendations
Sophie, a forward-thinking customer, actively tracks her energy consumption patterns. After submitting her meter reading, the system not only confirms the input but also provides personalized insights into her energy consumption trends. Based on her historical data, it suggests ways to optimize her energy consumption and offers tips to reduce her carbon footprint. Sophie feels empowered to make informed decisions about her energy consumption.
Energize your service
More service power for energy providers: get to know the AI-based solutions by VIER!
