From stock info
to interest agreements
Secure, confidential, and efficient processing in the financial industry
less AHT
accessibility
integration
Secure customer service for banks & financial service providers
Efficient processes for sensitive matters
Your customers have the future of their finances in mind and rely on your advice. Impress with reliable accessibility and data security, transparency of all actions, and a personal relationship.
Significant relief and reduced AHT
AI bots reduce processing times by up to 75% and relieve service teams in the long term.
AI-based assistance
AI-supported tools provide suitable information, analyses and suggestions directly in the service client.
Highest standards of data protection
Complete European solution with secure cloud, protected data and local contacts.
VIER in action at TeamBank
Enhanced service quality through VIER Omnichannel ACD and IVR for call prequalification, as well as campaign management via outbound dialer for TeamBank.
Read our case studyOur solutions for financial service providers
The cloud-based, highly scalable and flexible ACD solution VIER engage with AI-based intent and keyword recognition ensures that your customers reach the right contact person immediately – whether by phone, email, chat, WhatsApp or bot. Optimize advice and sales of financial products that require explanation with AI-based assistance solutions.
Innovative authentication/identification
With biometric voice recognition, VIER Cognitive Voice Gateway offers a fast and secure alternative to conventional methods such as user name and password – particularly relevant for financial service providers and banks that enable sensitive transactions or information to be provided over the phone.
AI assistance with consulting and query processing
With the AI-based VIER Copilot, your employees work via a single interface. On request, the Copilot displays data from third-party systems – for significantly faster customer processing:
AI agents for your service
With VIER AI Studio, you can create GenAI-based AI agents for phone, chat, WhatsApp, email, etc. Automate service processes with intuitive low-code workflows, integrate existing systems seamlessly and create scalable customer experiences – quickly, securely and flexibly.
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