Omnichannel customer service software
For customer service that your insurants and your employees will love
From customer acquisition to claims settlement
Top accessibility and fast processing
In addition to best insurance benefits, customers also expect smooth customer service – friendly, at all times, across channels, case-closing and secure.
Flexible service
With an omnichannel strategy and intelligent automation, customers are more flexible and employees more efficient.
Case-closing processing
Requests should be closed quickly, easily and at the first contact. With AI-based assistance systems, we give your employees everything they need!
Safe cloud solutions
VIER's technology stack for communication, task and dialogue processing is the only complete suite from Europe – secure data, German cloud and local contact persons included.
Tools for your customer service
Manage omnichannel easily
With our omnichannel contact center solution VIER engage, you can manage all contact channels in one interface. All contacts – whether calls, emails, chat requests or WhatsApp messages – are assigned automatically, across locations and based on skills.
Manage omnichannel easily
With our omnichannel contact center solution VIER engage, you can manage all contact channels in one interface. All contacts – whether calls, emails, chat requests or WhatsApp messages – are assigned automatically, across locations and based on skills.
AI assistance with consulting and query processing
With the AI-based VIER Copilot, your employees work via a single interface. On request, the Copilot displays data from third-party systems – for significantly faster customer processing:
Self-service on the phone with ChatGPT
With VIER Smart Dialog, the automation of telephone customer service reaches an unprecedented dimension and quality. By connecting ChatGPT with VIER CVG, your callers can talk to ChatGPT and receive technically correct, qualified answers or support 24/7.
Recognize insurants by their voice
With voice recognition based on biometric features, VIER offers a simple, fast and secure alternative to the usual, time-consuming authentication procedures such as user names and passwords.
Customer testimonial
Simone Krüger
Head of Customers Division
"With the VIER engage Omnichannel ACD and our innovative ideas, we are now in a position to respond to our customers' needs on an ad hoc basis.
"
For consultation and claims support
less AHT
accessibility
integration
Hands-on experience
VIER in action
Perfect CX with ACD, Teams & SAP
NLU in action
Scalable inbound and outbound
Let's talk!
Philipp
Meier zu Eissen
Insurance industry expert and sales manager
