Full-time logistics
Efficient, inspiring, automated.
Advancing shipping through innovation.
Reliable availability for shipping experts
Convince your clients, partners and end customers with reliable availability, transparency in all actions and a personal relationship.
Simplify processes, ensure accessibility
Cross-location service is essential for logistics providers. The cloud ACD streamlines workflows, simplifies processes, and offers stability, user-friendliness, and a comprehensive feature set.
Significant relief and reduced AHT
AI-powered bots reduce handling time by up to 75%, handle inquiries independently, and forward complex cases – enabling 24/7 service across all channels.
AI-based assistance
AI-powered tools like voice analytics and live transcription enhance service and sales, provide relevant information, and display case-specific suggestions directly in the client interface.
Communication without detours
Manage omnichannel easily
With our omnichannel contact center solution VIER engage, you can manage all contact channels in one interface. All contacts – whether calls, emails, chat requests or WhatsApp messages – are assigned automatically, across locations and based on skills.
Manage omnichannel easily
With our omnichannel contact center solution VIER engage, you can manage all contact channels in one interface. All contacts – whether calls, emails, chat requests or WhatsApp messages – are assigned automatically, across locations and based on skills.
AI assistance with consulting and query processing
With the AI-based VIER Copilot, your employees work via a single interface. On request, the Copilot displays data from third-party systems – for significantly faster customer processing:
Self-service on the phone with ChatGPT
With VIER Smart Dialog, the automation of telephone customer service reaches an unprecedented dimension and quality. By connecting ChatGPT with VIER CVG, your callers can talk to ChatGPT and receive technically correct, qualified answers or support 24/7.
Automatic customer surveys
Our tool enables automatic customer surveys directly after a contact – via voice system or e-mail. Without effort, without delay, but with measurable results. The cloud-based solution is billed flexibly on a pay-per-use basis.
Customer testimonial
Martin Haupt
Service Manager DE Telecommunication
"Our individual wishes are taken into account and the price/performance ratio is perfect! In this respect, VIER engage from the cloud exactly fulfills the goals we set!
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You can count on this
less AHT
accessibility
integration
Hands-on experience
VIER in action
Optimized e-mail routing
Automatic call distribution at Hellmann
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