Optimized processes from package tour to expedition
Advise, support, inspire.
With AI-based solutions, you’ll quickly find the right travel offer for your customers.
Next-level consultation and reliable accessibility
Relax on the beach – or get back home as quickly as possible! Customers seek honest advice and dependable support. With VIER's solutions, you are there for your customers at all times and through all channels – and have full control over all processes!
Reachable through all channels
With AI-based solutions, you answer telephone inquiries automatically and without any loss of quality. This means your customers receive well-founded answers about your travel offers around the clock.
Intelligent recognition of concerns
AI-powered issue detection ensures inquiries are immediately assigned correctly. Your staff is well-prepared, and important inquiries or bookings are prioritized.
Smart assistance and automation
Optimize the processing of your inquiries with assistance solutions and create the right travel offer faster based on smart recommendations.
Your journey towards success
Identify and assign concerns correctly
When someone embarks on a journey... making the right choice is crucial. Whether by phone, through the website, via chat, WhatsApp, or email: With the service center solutions from VIER, you ensure your accessibility and conveniently handle inquiries from all channels in a single interface.
Identify and assign concerns correctly
When someone embarks on a journey... making the right choice is crucial. Whether by phone, through the website, via chat, WhatsApp, or email: With the service center solutions from VIER, you ensure your accessibility and conveniently handle inquiries from all channels in a single interface.
AI assistance with consulting and query processing
With the AI-based VIER Copilot, your employees work via a single interface. On request, the Copilot displays data from third-party systems – for significantly faster customer processing:
Self-service on the phone with ChatGPT
With VIER Smart Dialog, the automation of telephone customer service reaches an unprecedented dimension and quality. By connecting ChatGPT with VIER CVG, your callers can talk to ChatGPT and receive technically correct, qualified answers or support 24/7.
Automatic customer surveys
Our tool enables automatic customer surveys directly after a contact – via voice system or e-mail. Without effort, without delay, but with measurable results. The cloud-based solution is billed flexibly on a pay-per-use basis.
Customer testimonial
Andreas Grasberger
CTO
"What I particularly like about VIER is that direct contact is always possible – not through any service centers or email queues, but directly with someone who knows the projects and understands how we work.
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